Technical Writer

Job#: 3008271

Job Description:

Job Summary:

We are seeking a skilled and experienced Business Analyst to support our clients. This role involves gathering requirements from internal teams and field personnel, translating those needs into actionable insights for development teams, and creating clear, engaging documentation and training materials. The ideal candidate will be comfortable interfacing with a variety of stakeholders, from linemen and field crews to developers and leadership, and will have a knack for turning complex technical information into user-friendly content.

Key Responsibilities:

• Conduct meetings with internal teams, field crews, and linemen to gather business and technical requirements.
• Translate field and business needs into functional specifications for development teams.
• Collaborate with developers to ensure systems meet user requirements.
• Create and maintain technical documentation, training guides, and user manuals.
• Develop marketing materials and presentations to support internal and external communications.
• Present findings, documentation, and training to stakeholders in a clear and engaging manner.
• Ensure consistency and clarity across all written materials.

Qualifications:

• 5-10 years of experience in technical writing, business analysis, or a related field.
• Strong communication and interpersonal skills, especially in virtual environments.
• Ability to simplify complex technical concepts for non-technical audiences.
• Proficiency in documentation tools (e.g., Microsoft Office, Adobe, Confluence, etc.).
• Familiarity with utility or power delivery environments is a plus.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.