Service Desk Technician

Job Title: Service Desk Technician

Location: Phoenix, AZ 85044
Schedule: Monday-Thursday Onsite, Friday Remote | 8am-5pm
Training: 2-week onboarding with in-house trainer (8am-5pm)

Job Summary:

We are seeking a skilled and customer-focused Service Desk Technician to join our National Service Desk (NSD) team. This role is ideal for professionals with 1 - 3 years of experience in enterprise-level IT support, who excel in remote troubleshooting and delivering top-tier customer service. You'll be supporting a wide range of internal applications and systems, helping employees maintain productivity and meet critical deadlines.

Key Responsibilities:

• Provide first and second-level technical support via phone, chat, and remote tools.
• Diagnose and resolve issues related to hardware, software, applications, networks, and mobile devices (iPhones/iPads).
• Support Windows 10, Microsoft Office Suite, VPN, Citrix, ERP, CRM, and MDM platforms.
• Perform account management tasks including password resets and permissions via Active Directory.
• Utilize ITSM platforms (e.g., ServiceNow, Remedy, Cherwell) and remote support tools (e.g., SCCM, Software Center).
• Maintain high-quality customer service standards and communicate effectively with users of varying technical skill levels.
• Manage 30-40 support interactions daily, including concurrent chat sessions.
• Follow SOPs and leverage the internal Knowledge Base to resolve issues efficiently.
• Participate in monthly performance reviews and receive constructive feedback for continuous improvement.

Required Qualifications:

• 1 - 3 years of Service Desk experience in a corporate/enterprise environment.
• Strong knowledge of Windows 10, MS Office, and remote support tools.
• Experience supporting mobile devices and peripheral hardware.
• Familiarity with 2-factor authentication and mobile device management.
• Excellent verbal and written communication skills.
• Ability to multitask and manage multiple chat sessions simultaneously.

Preferred Qualifications:

• Experience with MobileIron or similar MDM platforms.
• Prior work in high-volume environments such as Best Buy Geek Squad.
• Familiarity with both Windows and Mac OS environments.

Employee Value Proposition (EVP):

• Opportunity to work for one of the largest financial institutions.
• Access to cutting-edge technology and tools.
• Career growth within a stable and supportive organization.
• Equipment provided for remote work.

Pay and Benefits
The pay range for this position is $18.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Phoenix,AZ.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.