Service now Architect

Overview

Remote
$DOE
Accepts corp to corp applications
Contract - W2
Contract - 6 month(s)

Skills

service now

Job Details

HMG America LLC is the best Business Solutions focused Information Technology Company with IT consulting and services, software and web development, staff augmentation and other professional services. One of our direct clients is looking for (Title) in (Location). Below is the detailed job description.

Title: Service now Architect

Location: Remote

Duration: 8 Months

Looking for Candidate in NJ/NY area

Job Description:

  • Looking for a ServiceNow Solution Architect with 9+ years of experience
  • Deep experience in ServiceNow ITSM implementations and best practices, with a minimum of 5 years in a similar role.
  • Solid understanding of ServiceNow architecture, data models, and modules
  • Proven track record of successfully leading and contributing to ServiceNow projects and transformations.
  • Understanding different project and service methodologies, such as Agile, Scrum, DevOps, and ITIL.
  • High-level problem-solving skills and the ability to make decisions independently.
  • Possess foundational certifications in ServiceNow administration, ServiceNow Certified System Administrator (CSA) or equivalent.
  • Lead the implementation of NOW Assist AI capabilities within the ServiceNow platform, specifically on ITSM & FSM
  • Experience with ServiceNow's AI/ML suite (Predictive Intelligence, Virtual Agent, etc.).
  • Integrate AI capabilities such as:
    Generative AI in Virtual Agent
    AI Search and Knowledge Management
    Predictive Intelligence (Classification, Routing, Prioritization)
  • Hands-on experience with NOW Assist AI or other generative AI capabilities within ServiceNow.
  • Demonstrated proficiency in ServiceNow technical skills, including:
    • Experience with ServiceNow integrations and API usage.
    • Familiarity with MID Server configuration and manage
  • Experienced with Asset Management
  • Configuration and customization of forms, workflows, business rules, and UI policies.
  • Scripting languages such as JavaScript and Jelly for developing and enhancing ServiceNow functionalities.
  • Impeccable communication skills, with the ability to simplify complex technical issues for various stakeholders.
  • High-level problem-solving skills and the ability to make decisions independently.
  • Proven ability to mentor and lead junior developers within the ServiceNow environment.
  • Excellent organizational skills and the ability to manage conflict, negotiate successful outcomes, and prioritize conflicting priorities."
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.