Help Desk Technician (Part time: 21 hrs a week)

Working with the VP of Information Technology, Network Administrators and Engineers, the Help Desk Technician is responsible for supporting 350+ users at the organization's headquarters office and remote locations, including business offices in Denver and Chicago, Historic Sites and work-from-home locations. This position is the first line of contact for staff issues and is a key part of Information Technology that supports our users and works to provide the best possible customer service experience for users and collaborators.

• Responsible for monitoring help desk queue to assist with identifying and resolving end user issues in a timely and effective manner.
• Escalates issues as needed for resolution.
• Provides technical guidance, support and problem resolution to end-users for hardware, operating systems and application software.
• Helps with computer builds for new hires.
• Helps ensure high level of customer service and satisfaction for all users, ensuring prompt and accurate service.
• Travels to headquarters (Convene) as required.
• Other duties as assigned.

• At least 3+ years relevant work experience, including technical experience supporting Windows networks and PC's. Knowledge of imaging software, Active Directory and Office 365. SharePoint knowledge is strongly preferred. Experience working in a geographically dispersed organization of comparable size; experience in a non-profit setting a plus.
• Knowledge and understanding of multifactor authentication.
• Certifications in CompTIA, A+/ComptTIA Network, CompTIANetwork +, and Microsoft 365 Certified: Fundamentals a plus.
• Strong customer service skills required. Ability to work and communicate effectively with remote staff.
• Ability to balance and prioritize work and accomplish tasks with moderate supervision. Able to be part of a fast moving team with desire to learn new technology.

• Basic project-management skills, including project budgeting and planning. Ability to achieve results with moderate supervision.

• Effective presentation skills. Excellent writing, spelling, grammar, and proofreading skills, as well as strong verbal communication and customer service skills. Strong organizational skills. Excellent attention to detail.

• Experience successfully helping manage key stakeholders. Proven ability to collaborate and achieve results. Track record of building and maintaining productive relationships with multiple stakeholders. When working in the office, public contact and ability to work successfully in close proximity to others required. When working off site, ability work effectively in a remote environment, maintaining productivity and communications to meet deadlines and goals, is required.

• Demonstrated success working with culturally diverse colleagues and stakeholders. Bi-lingual language skills a plus.
• Ability to prioritize, multi-task efficiently and respond to a high volume of ongoing requests in a timely fashion. Ability to adapt and be flexible in a dynamic work environment. Ability to work effectively with frequent interruptions required. Able to handle frequently changing and/or unscheduled tasks with accuracy. Entrepreneurial spirit and skill set a plus.

• Ability to continually develop skills related to use of rapidly changing technology and communications best practices.
• Knowledge of Microsoft Word and Excel required. Familiarity with other software, including databases, a plus.

• Regular and reliable attendance is required.
• Some travel required.

• At least 3+ years relevant work experience, including technical experience supporting Windows networks and PC's. Knowledge of imaging software, Active Directory and Office 365. SharePoint knowledge is strongly preferred. Experience working in a geographically dispersed organization of comparable size; experience in a non-profit setting a plus.
• Knowledge and understanding of multifactor authentication.
• Certifications in CompTIA, A+/ComptTIA Network, CompTIANetwork +, and Microsoft 365 Certified: Fundamentals a plus.
• Strong customer service skills required. Ability to work and communicate effectively with remote staff.
• Ability to balance and prioritize work and accomplish tasks with moderate supervision. Able to be part of a fast moving team with desire to learn new technology.

• Basic project-management skills, including project budgeting and planning. Ability to achieve results with moderate supervision.

• Effective presentation skills. Excellent writing, spelling, grammar, and proofreading skills, as well as strong verbal communication and customer service skills. Strong organizational skills. Excellent attention to detail.

• Experience successfully helping manage key stakeholders. Proven ability to collaborate and achieve results. Track record of building and maintaining productive relationships with multiple stakeholders. When working in the office, public contact and ability to work successfully in close proximity to others required. When working off site, ability work effectively in a remote environment, maintaining productivity and communications to meet deadlines and goals, is required.

• Demonstrated success working with culturally diverse colleagues and stakeholders. Bi-lingual language skills a plus.
• Ability to prioritize, multi-task efficiently and respond to a high volume of ongoing requests in a timely fashion. Ability to adapt and be flexible in a dynamic work environment. Ability to work effectively with frequent interruptions required. Able to handle frequently changing and/or unscheduled tasks with accuracy. Entrepreneurial spirit and skill set a plus.

• Ability to continually develop skills related to use of rapidly changing technology and communications best practices.
• Knowledge of Microsoft Word and Excel required. Familiarity with other software, including databases, a plus.

• Regular and reliable attendance is required.
• Some travel required.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.