Production/ Application Support

What Working at Hexaware offers:

Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.

Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.

With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware s commitment towards creating smiles.

At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.

We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion the driving force that makes one smile and innovate, create, and make a difference every day.

The Hexaware Advantage: Your Workplace Benefits

• Excellent Health benefits with low-cost employee premium.
• Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage
• Unlimited training and upskilling opportunities through Udemy and Hexavarsity

Who we are?

At Hexaware Technologies, we are a leading global IT Services company, dedicated to driving digital transformation and innovation for businesses around the world. Founded in 1990, Hexaware has grown into a global trusted partner for enterprises, offering comprehensive AI empowered services including IT Consulting, Application Development, Infrastructure and Cloud Management and Business Process services.

At Hexaware we are a community of creative, diverse, and open-minded Hexawarians creating smiles through the power of great people and technology.

We pride ourselves on our people-centric culture and commitment to sustainability. Our diverse team of over 30,000 professionals across 30 countries is driven by a shared passion for innovation and excellence. We foster a collaborative environment where creativity and continuous learning are encouraged, enabling our employees to thrive and grow.

What would you do?

Role: Production/ Application Support (L3)

24/7 rotational shift (Shift 1 (8 AM 5 PM), Shift 2 (4 PM 1 AM), Shift 3 (12 AM 9 AM))

Plano TX- onsite 5 days working from office mandatory

Responsibilities:

• Level 2 application support for JAVA, J2EE, Spring Boot, WebLogic, Open Shift Container
• Monitor production jobs and environment, on-call rotation
• Incident triage, assignment & resolution
• Support configurations for programs, enhance existing programs and/or integrate packaged vendor solutions with existing systems.
• Documents, tests (unit and integration), implements and provides on-going support for the applications.
• Application monitoring and preventive maintenance
• Weekly status and SLA reporting
• Analyze, troubleshoot and resolve complex production application defects
• Perform minor application upgrades / enhancements
• Support infrastructure maintenance / validation
• Support disaster recovery testing / validation

Technical Skills:

• Experience in production support role on applications based on Java/J2EE
• Should have experience in L2/L3 support role
• Working knowledge in database (PL/SQL, Query writing)
• Experience in GIT for source code management
• Experience in operations & ticket resolution (incident management)
• Experience in in Technical concepts, Analytical and Problem-solving skills
• Should have experience on tools such as Dynatrace, DataDog, Bigpanda, AWS, Google Cloud Platform, ServiceNow, AppDynamics
• Basic skills in Python programming
• Should have good understanding of Unix / Linux scripting languages
• Basic Understanding and working of DevOps tools like Terraform, Ansible, Jenkins.

What you ll get from us:

Insert employee benefits here e.g.:

• Competitive Salary
• Company Pension Scheme
• Comprehensive Health Insurance
• Flexible Work Hours and Hybrid Work Options
• XX days paid annual holidays + public holidays.
• Professional Development and Training Opportunities
• Employee Assistance Program (EAP)
• Diversity, Equity, and Inclusion Initiatives
• Company Events and Team-Building Activities

Equal Opportunities Employer:

Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.