Overview
Remote
On Site
Full Time
Skills
Technical Support
Continuous monitoring
Attention to detail
Cisco Voice
VoIP
Customer service
Problem solving
Customer support
Online training
Telecommunications
Provisioning
Multitasking
Network
Interfaces
Communication
Internet
Telephony
ISDN
SIP
Operations
Management
Finance
Accounting
Marketing
Creativity
Legal
Artificial intelligence
Insurance
.NET
Job Details
Description
We are offering a contract to permanent employment opportunity for a Telecommunications Specialist. In this role, you will be responsible for provisioning and maintaining VoIP related products, and you will serve as an escalation point of technical support for our national voice services platform. This position is remote and requires the ability to multitask and work well in a team-oriented environment.
Responsibilities: Serve as a primary escalation path for field agents with VoIP related dispatches and trouble tickets. Monitor network devices, interfaces, and trouble tickets, providing continuous monitoring for problems impacting our customers' voice services. Troubleshoot issues with our voice services and update call paths. Contact carriers and vendors to open new trouble tickets, schedule dispatches, and stay up to date on existing trouble tickets. Receive incoming calls and respond to emails regarding service troubles or call path changes. Respond to customers in an expeditious and detail oriented manner. Coordinate proper installation and configuration of voice service components. Maintain active communication with our customers, on-site technicians, carrier service providers, and work directly with our Technical Support Engineers and VoIP Engineers to support and troubleshoot our voice platforms. Ensure all tickets and jobs are handled quickly and accurately from start to finish. Implement, troubleshoot, and maintain VoIP systems.
Skills: Cisco Voice Over Internet (VoIP) Voice over internet protocol (VoIP) VoIP System IP Telephony Telephony System Network Operation Center Basic Troubleshooting ISDN SIP Customer Service Resolve Customer Service Superior Customer Service.
Requirements
Proven experience as a Telecommunications Specialist with a minimum of 1 year in the field
Proficiency in Cisco Voice Over Internet (VoIP) and similar VoIP technologies
Solid understanding of IP Telephony and Telephony System
Familiarity with Network Operation Center operations
Basic troubleshooting skills in a telecommunications environment
Knowledge of ISDN and SIP protocols
Exceptional customer service skills and the ability to resolve customer service issues
Demonstrated commitment to delivering superior customer service
Excellent interpersonal and communication skills
Ability to work independently and manage one's time effectively
Problem-solving skills and the ability to handle high-pressure situations
Relevant certification in Telecommunications or related field would be advantageous
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering a contract to permanent employment opportunity for a Telecommunications Specialist. In this role, you will be responsible for provisioning and maintaining VoIP related products, and you will serve as an escalation point of technical support for our national voice services platform. This position is remote and requires the ability to multitask and work well in a team-oriented environment.
Responsibilities: Serve as a primary escalation path for field agents with VoIP related dispatches and trouble tickets. Monitor network devices, interfaces, and trouble tickets, providing continuous monitoring for problems impacting our customers' voice services. Troubleshoot issues with our voice services and update call paths. Contact carriers and vendors to open new trouble tickets, schedule dispatches, and stay up to date on existing trouble tickets. Receive incoming calls and respond to emails regarding service troubles or call path changes. Respond to customers in an expeditious and detail oriented manner. Coordinate proper installation and configuration of voice service components. Maintain active communication with our customers, on-site technicians, carrier service providers, and work directly with our Technical Support Engineers and VoIP Engineers to support and troubleshoot our voice platforms. Ensure all tickets and jobs are handled quickly and accurately from start to finish. Implement, troubleshoot, and maintain VoIP systems.
Skills: Cisco Voice Over Internet (VoIP) Voice over internet protocol (VoIP) VoIP System IP Telephony Telephony System Network Operation Center Basic Troubleshooting ISDN SIP Customer Service Resolve Customer Service Superior Customer Service.
Requirements
Proven experience as a Telecommunications Specialist with a minimum of 1 year in the field
Proficiency in Cisco Voice Over Internet (VoIP) and similar VoIP technologies
Solid understanding of IP Telephony and Telephony System
Familiarity with Network Operation Center operations
Basic troubleshooting skills in a telecommunications environment
Knowledge of ISDN and SIP protocols
Exceptional customer service skills and the ability to resolve customer service issues
Demonstrated commitment to delivering superior customer service
Excellent interpersonal and communication skills
Ability to work independently and manage one's time effectively
Problem-solving skills and the ability to handle high-pressure situations
Relevant certification in Telecommunications or related field would be advantageous
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.