Software Application Developer/Analyst - III

Job Description:

• Software Application Developer Analyst, Level 3
• Targeted Years of Experience: 5 to 7 years

Responsibilities:

• Configure and customize core ServiceNow applications and modules to fit the specific needs of the business, including ITSM, CMDB, SPM, etc.
• Support integrations between ServiceNow and other systems or platforms using web services, APIs, or other integration tools.
• Identify and resolve issues with the ServiceNow platform, including debugging and troubleshooting problems with scripts, workflows, or integrations.
• Develop and maintain technical documentation for ServiceNow configurations, customizations, and integrations.
• Collaborate with architects, project managers, and other stakeholders to translate business requirements into workflow solutions.
• Confer with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces.
• Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.
• Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.
• Develop and direct software system testing and validation procedures, programming, and documentation.

Must Have Skills (Most Important):

• Demonstrated experience with JavaScript, XML, HTML, and CSS. Other programming languages and frameworks such as React, Python, and SQL is a plus.
• Experience configuring and customizing core ServiceNow modules (such as ITSM, CMDB, SPM) in an enterprise environment including workflows, business rules, UI actions, UI policies, and ACLs.
• Experience configuring and customizing in ServiceNow tools such as Flow Designer, integration Hub, UI Builder, Playbook, and Configurable Workspace.
• Knowledge of ServiceNow Scoped Applications Development, ServiceNow Scripting, and implementing ServiceNow Architecture.
• Experience in using ServiceNow APIs, such as REST, SOAP, and JSON.

Desired Skills:

• Other programming languages and frameworks such as React, Python, and SQL is a plus.
• Knowledge of ServiceNow Scoped Applications Development, ServiceNow Scripting, and implementing ServiceNow Architecture.
• Experience with SNOW Automated Test Framework.

Desired Education/Certifications:

• ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD)
• Experience with ServiceNow Telecommunications Service Management (TSM)

Note:

• Home-Based- Candidates need to be on shore and work East Coast hours as much as possible
• Meeting Summary: Job Posting 58871

Job Overview:

• Location: Fully Remote / Home-based
• Logistics: Candidate must be onshore (US) and available to work East Coast hours. Candidates from the West Coast are welcome if they can work the required hours.

Core Role & Responsibilities:

• The primary focus of the role is ServiceNow development.

The candidate will be responsible for:

• Developing custom scoped applications and workflows to accelerate the business's sales cycle.
• Translating business requirements from stakeholders and the Business Analyst team into technical solutions.
• Creating complex UI Policies, client scripts, and business rules.
• Working on integrations with other platforms.
• The role is approximately 80% development and 20% admin-related tasks (e.g., managing groups, access controls).

Technical Skill Requirements:
Must-Have Skills:

• Expertise in ServiceNow Development: Proficiency across the platform is more critical than experience in a single module. The focus is on custom builds.
• JavaScript: Required for platform customization.
• Experience with ServiceNow modules like ITSM and CMDB.
• Strong communication skills to effectively consult with business analysts and stakeholders.

Preferred / Nice-to-Have Skills:

• Telecom Service Management (TSM): Experience is preferred but not a deal-breaker.
• Strategic Portfolio Management: Experience is a plus.
• React, Python, SQL: Considered a plus but not a requirement.
• ServiceNow Certifications: Desired to confirm proficiency and knowledge of best practices.

Skills Not Required:

• RPA / UiPath: This is no longer a requirement, as the team is moving towards API-based integrations.

Team Structure:

• The developer will join an existing team that includes admins, full-time employees, and other contractors.
• The team is embedded within the business unit it supports, developing applications \"for the business, by the business.\"
• This is an expansion of the current team due to increased project demand and is identical to a recently filled position.

Interview Process:

• Single Stage: A one-hour interview with the hiring manager, Stephanie Bruzek.
• Format: The interview will include behavioral questions and technical questions focused on the candidate's past projects and experience.
• No Coding Exercise: There will not be a live coding test or take-home exercise.

Pay Range: $52hr- $55hr on w2

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.