Help Desk Analyst

** This is a 6-month Contract-To-Hire opportunity**
Benefits provided for the contract portion of this role include: Excellus BCBS Medical & Vision insurance, accrued PTO, paid holidays.
Job Overview:
We are seeking a Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical support and assistance to end-users. This is an excellent opportunity for someone with strong analytical and problem-solving skills, as well as a passion for customer service.

Responsibilities:
- Provide technical support to end-users via phone, email, or in-person
- Troubleshoot and resolve hardware and software issues
- Assist with software installations and upgrades
- Perform network administration tasks, such as managing user accounts and permissions
- Analyze and resolve network connectivity issues
- Collaborate with other IT teams to escalate and resolve complex technical problems
- Document all support activities and resolutions in the ticketing system
- Provide excellent customer service by ensuring timely and effective communication

Qualifications:
- Associate's degree in Computer Science or related field
- Over 1 year of experience as a Help Desk Analyst or similar role
- Strong knowledge of LAN/WAN technologies and network administration
- Proficiency in Windows operating systems and software troubleshooting
- Familiarity with SCCM, DNS, Meraki, and Remedy ticketing system is a plus
- Excellent analytical and problem-solving skills
- Exceptional customer service skills with the ability to communicate technical information to non-technical users