Product Manager Principal ST

Job Description: Product Manager Principal ST (Point of Sale (POS) and Payment Hardware)
Location: Seattle, WA

Customer work to achieve our mission using cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities. This position contributes to customer's success by assuming end-to-end responsibility for the strategic value, usability, and performance for our in-store point of sale register hardware, connected peripheral devices, and our payment hardware solution supporting both the caf and drive through ordering experiences. To be successful, the principal product manager, needs to be an expert in managing the complexity of these physical ordering experiences while managing cross functional expectations from the customer, store partner and internal UX and software engineering teams- including but not limited to feature sets, problem areas, timelines, and change requests. They need to have a passion for building the right capabilities for our business and our customers balanced with the analytical rigor to test, measure, and iterate to deliver on the best experience and business value.

Responsibilities and essential job functions include but are not limited to the following:

Partners with business stakeholders and UX/software product managers on problem definition & partner with them to align to business and UX goals, and, defining target KPIs for physical hardware, placement and performance.
Directs and approves requirement documentation for physical hardware; partners on creation of user flows/ wireframes to clarify hardware placement and performance requirements; responsible for creation and maintenance of physical aspects of usability, accessibility & installation standards
Directs non-functional requirements including performance, usability, accessibility, hardware repair & maintenance, and business continuity
May arrange demos and RFIs for vendor solutions; decision maker in solution/vendor selection for new hardware; responsible for influence and alignment with adjacent ST software and support teams
Partners closely with UI/UX designers to capture and prioritize design elements within each feature requiring a physical touch point (e.g., POS register, receipt printer, cash drawer, 2D scanner, customer-facing register display, MSR).
Effectively partners and collaborates with both senior managers and working teams to position and support complex engagements
Prioritization and ownership across multiple deliverables and cross-team initiatives
Responsible for enterprise-wide, POS and payment technology product selection, implementation and support across a complex network of at least 4,000+ stores.
Demonstrates deep subject matter expertise that is wide-ranging across POS and payment technology for retail, specifically quick service stores.
Perform Feature Readouts with 2nd level insights (broader and deeper hypothesis driven complete analysis) per measurement plan, identify proxy data sources as needed to troubleshoot issues.
Able to manage tradeoffs on scope, resources, timeline and total cost of ownership on multiple, complex feature sets and technical specifications
Responsible for successful implementation of complex standard or custom product or service enhancements against business goals
Communicates effectively with technology and business teams independently
Creates product update communications independently varying from release announcements to content for executive review and decision making
Stays abreast of new technology capabilities in point of sale and payment experiences in the retail industry and leverages knowledge in contributing to product solutions. Recommends and plans innovative products and features.
Works with POS and Payment technical product managers and respective engineering to scope and prioritize upcoming projects into the roadmap
Manages a cross-team product roadmap for both POS and Payment domain areas, aligned with software and feature priorities
Builds effective relationships with key stakeholders and cross functional teams
Directly communicates and influences alignment of new or enhanced POS and payment hardware product and services, coordinating sizing and delivery planning with stakeholders; communication is typically at Steering Committee level and above
Presents and leads alignment of tradeoffs with decision makers, typically at Steering Committee level and above
Directs lifecycle planning for POS and Payment Hardware products and services, including product age, service ticket analysis/trending, measurement of cost due to business disruption on high call drivers, and store partner sentiment analysis.

Bachelor s degree or equivalent experience in retail store-level technology
Demonstrated ability to use analytics and optimization tools to inform product planning and prioritization (5+ years)
Demonstrated ability to work with design and engineering to deliver customer facing features (5+ years)
Hands on experience in developing roadmaps, priorities, features, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment with variety of stakeholders (7 years)
Managing product delivery and release in an agile environment (3 years)
Retail industry experience in store-level technology environments with a record of successfully delivering complex products (10+ years)
5+ years experience with in-store retail ordering and payment solutions at a large retail / quick-service retailer
Deep understanding of point of sale and payment hardware technology solutions and a working knowledge of edge and backend technology architecture
Detailed and results-oriented, able to analyze data to justify product decisions and apply key learnings
Exhibits expertise across multiple products and an ability to build and maintain close relationships with stakeholders to drive efficiencies
Ability to thoroughly understand complex business and technical issues and influence decision making
Superior verbal and written communications skills
Consistently uses communications skills to influence outcomes
Ability to influence others without authority to get things done in a timely fashion
Ability to balance multiple priorities and meet deadlines
Strong knowledge of agile/scrum methodology and user centric design; may be certified product owner; may collaborate with PMO/scrum master on project methodology to highlight issues and help as needed for product lifecycle