Application Support Engineer

This role is Contract to Hire!

Job Locations: Dallas, TX or Tampa, FL.

Domain knowledge: Finance and Securities.

Your Primary Responsibilities:

Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents

Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor improvements as needed

Review and update knowledge articles and runbooks with application development teams to confirm information is up to date

Collaborate with internal teams to provide answers to application issues and advance to as needed

Validate and submit responses to requests for information from ongoing audits

Review and Implement Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed

Identify and implement automation opportunities to reduce manual effort associated with application monitoring

Partner with development teams to provide feedback into the design and development stages of applications

Implement the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc)

Aligns risk and control processes into day-to-day responsibilities to supervise and mitigate risk; advances appropriately

Talents Needed For Success:

Minimum of 4 years of related experience

Bachelor's degree preferred or equivalent experience.

Key Technologies requirement: Java/J2EE, Oracle/SQL, IBM MQ, SNOW/ITIL Process, Splunk/Autosys

Key Platform experience: Linux/Unix, AWS,

Technologies that would be advantageous to have Containers (Kubernetes/Docker), IIB, Network understanding

Domain knowledge: Finance and Securities, is preferable

Fosters a culture where honesty and transparency are expected.

Knows the latest on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up to date.

Invests effort to individually coach others.

Builds collaborative teams across the organization.

Communicates openly keeping everyone across the organization informed.