Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 06 Month(s)
50% Travel
Skills
Help Desk
Audiovisual
Computer Hardware
Active Directory
End-user Training
Inventory Management
Laptop
Microsoft Azure
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Wireless Communication
AirWatch
Android
Mobile Device Management
POTS
Network
Microsoft Windows
VoIP
Tablet
Smartphones
Remote Support
Job Details
Job Description
- Helpdesk offering in-person, on-phone, and virtual/remote support for hardware and software issues. - 10 + years of enterprise IT experience supporting at least 200 users.
- Enterprise remote mobile device management.
- Enterprise user equipment provisioning, installing, and maintenance smartphones, desktops, laptops, tablets, VoIP, and POTS phones.
- Enterprise asset inventory management, including procurement, assignment, retirement, and disposal.
- Printer management local and network printer setup, install, troubleshooting.
- Authoring and upkeep of documents for User Guides and Standard Operation Procedures (SOP).
- Audio/video conferencing equipment support and maintenance.
- End-user training, including the creation of pre-recorded training videos.
- Maintenance of locomotive passenger WIFI, passenger information, and automatic passenger count systems. - Lift up to 40 lbs.
- Valid Class C Driver's license with a satisfactory driving record of no more than three moving violations and no DUIs within the last three years.
Environment:
- Windows 10 and 11
- Office 365 Suite (Word, Excel, PowerPoint, Teams, OneDrive)
- Microsoft Active Directory (on-prem and Azure)
- Workspace ONE / AirWatch MDM
- Trapeze AssetWorks Management
- Masabi JustRide Ticketing Platform
- SiteHelp Desk
- KnowBe4 Phish Alert Platform
- Proofpoint Antispam Platform
- Manage Engine AD manager Plus and Endpoint Central
- VoIP Systems: Jive, RingCentral, Telecommunication
- Apple iPhone iOS
- Google Android OS
- Crestron, Shure, and Tesira Audio/Video equipment.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.