Title: Help Desk Specialist II
Location: Culver City, CA
Duration: 6+ months contract to hire
Compensation: $22.00 - $24.00/hr
Work Requirements: , Holders or Authorized to Work in the U.S.
Help Desk Specialist II
The Help Desk Specialist II is responsible for providing technical support to users of the company's IT systems. This position requires a strong understanding of computer hardware and software, as well as excellent customer service skills. The ideal candidate must be disciplined in documenting and tracking all the issues they work on in a ticketing system.
- Provide technical support to users of the company's IT systems, including computers, software, and peripherals
- Provide technical support to employees experiencing issues with A/V and web conferencing solutions
- Diagnose and resolve technical issues with equipment such as printers, scanners, desk phones, web conferencing equipment, and network equipment like switches and wireless access points
- On-board new users (e.g., set up new user accounts, passwords, permissions, hardware, software)
- Off-board separated users (e.g., remove users, reclaim software licenses, retrieve corporate assets)
- Provide training and guidance to users on how to use the company's IT systems
- Troubleshoot multi-factor authentication (MFA) issues
- Maintain and update the company's IT systems, including the telecommunications systems
- Monitor the company's IT systems for security breaches and other problems
- Implement and maintain security measures to protect the company's IT systems
- Document all their work in the corporate ticketing system, communicating with the users on ticket progress
- Maintain and update documentation on A/V and web conferencing solutions
- Work with other IT staff to maintain the company's IT infrastructure * Escalate to Administrators, Engineers, and vendors as necessary to resolve more complex issues
- Stay up to date on the latest A/V and web conferencing technologies
Our benefits package includes: - Comprehensive medical benefits
- Competitive pay
- 401(k) retirement plan
- ...and much more!
About INSPYR SolutionsTechnology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions Privacy Policy and INSPYR Solutions AI and Automated Employment Decision Tool Policy: . By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.
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