Enterprise IT Support II Technician - Boston

    • Datadog
  • Boston, MA
  • Posted 60+ days ago | Updated 2 hours ago

Overview

On Site
USD 81,000.00 - 104,000.00 per year
Full Time

Skills

Technical Support
Customer service
Google Chrome OS
Account management
Unified communications
Professional development
End-user training
Computer hardware
SAP BASIS
OS X
iOS development
Microsoft Windows
SaaS
Slack
Collaboration
Creativity
Laptop
Onboarding
Policies
Inventory
Documentation
Software deployment
iPad
Startups
Value engineering
Mentorship
Computer networking
Health care
Planning

Job Details

The Enterprise IT Support team is responsible for the hardware and software that Datadog employees around the world use on a daily basis to successfully do their jobs. This means providing excellent customer service to our employees to support thousands of endpoint devices such as macOS, iOS, Chrome OS and Windows. In addition you will support software as a service (SaaS) solutions like G Suite, Slack, Zoom, Jamf, and more. As an Enterprise IT Technician II for the IT Support team, you will help ensure our ever growing user base has everything they need to do their job. You will onboard new hires, support existing ones, and make sure the technology in our offices is working.

At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:
  • Provide best-in-class customer service and technical support for our employees
  • Deploy laptops as part of onboarding and refresh cycles
  • Assist with new hire orientations covering policies, best practices and services used within Datadog
  • Guide and train entry-level members of the team
  • Handle general ticketing, account management, and problem escalation
  • Maintain hardware and software inventory
  • Work with global counterparts to improve processes and consistency across the org
  • Support unified communications needs for Datadog employees in conference rooms and other common areas
  • Create and maintain internal and user facing documentation
  • Participate in deployment and security related projects
  • Participate in the IT Support on call rotation

Who You Are:
  • 2+ years of experience in an IT Support role supporting a corporate environment
  • You love working in a team and helping people
  • You have supported Apple devices such as Macbooks and iPads
  • You have excellent verbal and written communications skills
  • You are fascinated by the way things work and can explain them in simple terms
  • You want to work in a fast-paced, high growth startup environment
  • You've used G Suite and other common SaaS applications

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth:
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • Intradepartmental mentor and buddy program for in-house networking
  • An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
  • Access to Inclusion Talks, our internal panel discussions
  • Free, global mental health benefits for employees and dependents age 6+
  • Competitive global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is:
$81,000-$104,000 USD