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Hi,
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Please find the job description given below and let me know your interest.
Position: SAP Financial Business Analyst (Hybrid)
Location: Middletown, PA (2-3 days Onsite/week)
Duration : 12+ months
Note --- Only Local Candidate of PA.
Job Description:
We are seeking an SAP Financial Business Analyst. The Client is engaging in an exciting and innovative technology solution to support their customer engagements; the solution is called the Unified Back Office Solution (UBOS). UBOS is an advanced back-office system that, when developed and deployed, will allow customers to engage with the CLIENT to address all their business needs, via a multitude of channels (web, mobile app, chatbot, chat, IVR, phone, social media, etc.). CLIENT is dedicated to transforming the customer engagement businesses through innovative technology and strategic insights. Their team is composed of passionate professionals committed to excellence and continuous improvement, and the team is growing.
- Perform Technical Business Analyst duties for the planning and requirement gathering phases of this project.
- Facilitate meetings with business leaders to elicit As-Is process flows, requirements, and other pertinent information required to reengineer business processes into UBOS focusing mainly on the financial posting, payments, refunds, and financial reconciliations processes.
- Conduct reviews and comparisons of current business processes with the best practices, to determine where business process or system changes are necessary.
- Anticipate the direction of CLIENT business areas and recommend new processes or opportunities that will support the UBOS objectives.
- Translate business requirements into detailed Service Blueprints, Business Process Flow diagram, Agile Features, and User Stories and support development of technical specifications and solutions.
- Enter and track in Azure Development Operations (ADO) Blueprints, Process Flows, Features, User Stories, and related documentation.
- Exhibit experience visually modeling the information obtained during elicitation meetings.
- Conduct feasibility studies and analyze existing systems to identify areas for improvement.
- Identify and define KPIs including business rules, ownership, data sources and optimal visualization.
- Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
- Stay up-to-date with industry trends and emerging technologies to drive innovation.
- Work closely with development teams to ensure the successful implementation of solutions.
- Complete projects consistent with CLIENT and PMO guidelines.
- Develop and execute test scenarios, scripts, and plans to ensure solutions meet business requirements.
- Support training and support to end-users and stakeholders.
- Create and maintain comprehensive project documentation.
Technical Areas Within Scope Of This Position:
- Reporting - All aspects related to tolling and non-tolling reporting or any / all system and customer and related functions for internal and external users of the system.
- Transaction Processing - All aspects related to CLIENT customers traveling on CLIENT roadways, CLIENT customers traveling on other agency roadways, and other agency customer traveling on CLIENT roadways and assessing the correct fees for each. Non-tolling activities (permits, disabled vehicles, etc.) are also included.
- Billing & Invoicing - All aspects related to the correct fiscal accounting of all transactions processed.
- Collections & Toll Enforcement - All aspects related to customers not properly addressing billing and invoicing responsibilities.
- Financial Posting & Reconciliation - All aspects related to ensuring the accounting of all billing and invoicing and all fiscal related matters is properly addressed.
- Payments - All aspects related to defining and ultimately working to support the development of all payment solution options available to the customers to make payments via any / all of channels.
- Customer Relationship Management (CRM) - UBOS utilized a Microsoft Customer Engagement based CRM, including customer portal. UBOS customer service agents use the CRM to engage with customers while customers can use other channels, portal, mobile app, chatbot, IVR, etc. to self-service. Microsoft CE CRM experience is preferred, but experience with any modern CRM will be considered.
- SAP S4 HANA - The fiscal general ledger is SAP S4 HANA. Modules in use include BRIM, FICA, Convergent Mediation, and Analytics Cloud. Experience with SAP and in particular the noted modules is preferred but experience with any modern ERP will be considered.
- Data Migration - Data Export, Transformation, and Loading (ETL) is a significant component of UBOS. Data must be migrated from several current systems into the UBOS at multiple phases of the UBOS project to support testing and ultimately go live events. Data migration experience is required for some of the Technical Business Analyst positions.
The Skills and Experience:
- 4+ Year Degree in Accounting, Finance, or related field is highly desired
- 4+ Years: Proven experience as a Financial Analyst, Business Analyst, Technical Analyst etc. in a technology-driven financial environment
- Experience with data analysis and visualization tools (e.g., SQL, Excel, Figma)
- Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module
- Strong understanding of software development lifecycle (SDLC) and Agile methodologies
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders
- Familiarity with project management tools (e.g., MS Project) is a plus
- Experience with Enterprise Business Solutions, specifically financial systems projects is a plus
- Experience with ITIL / ITSM practices and methodologies is a plus
If you are interested, please share your updated resume and suggest the best number & time to connect with you.
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