Salesforce Project Manager

What We Need

Corpay is currently looking to hire a Salesforce Project Manager. This position falls under our payables line of business. In this role, the Salesforce Project Manager is responsible for leading and executing projects related to the company's CRM ecosystem, which plays a critical role in managing the full customer lifecycle. Corpay's CRM is built on Salesforce.com, and this role will support multiple lines of business in delivering CRM enhancements and solutions. This role blends traditional project management responsibilities with light business analysis duties, including requirements gathering and translation for technical teams. The CRM Project Manager will serve as a key liaison between business stakeholders, internal technical teams, and third-party partners.

How We Work

As a Salesforce Project Manager you will be expected to work in a virtual environment. Corpay will set you up for success by providing:

• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Leading end-to-end CRM project execution, including kickoffs, project planning, scheduling, resource coordination, and delivery
• Managing workstream leads and cross-functional stakeholders to ensure projects meet scope, time, and quality expectations
• Owning stakeholder engagement, executive updates, and status reporting
• Facilitating post-project evaluations and lessons learned

• Collaborating with stakeholders to capture business requirements and translate them into detailed technical specifications
• Leading requirement workshops and documentation efforts
• Assisting in generating test cases and coordinating user acceptance testing (UAT)

• Providing subject matter expertise in Salesforce functionality, capabilities, and limitations
• Participating in enhancements related to CTI, Salesforce modules, and Force.com applications
• Supporting QA testing and production validation for new features and enhancements

• Proactively identifying, logging, and mitigating project risks and issues
• Investigating root causes of quality or user experience concerns and drive resolution
• Facilitating issue escalation and resolution across departments and external vendors

• Serving as a bridge between technical teams and business units to ensure alignment
• Representing CRM interests in Agile ceremonies, sprints, and backlog grooming sessions
• Partnering with Salesforce developers, admins, and third-party vendors to deliver on project goals

• Identifying and implementing process improvements to enhance project execution and stakeholder satisfaction
• Acting as a system resource for end users, offering guidance on Salesforce use in the context of product launches or business process changes
• Pursuing ongoing development in Salesforce capabilities through Trailhead and certifications

Qualifications & Skills

• Bachelor's degree in Business, Computer Science, Information Systems, or related field
• 5+ years of project management experience, preferably within CRM or enterprise software projects
• Experience managing mid-to-large scale projects (3-12 months duration)
• Familiarity with Salesforce platform; direct Salesforce project experience strongly preferred
• PMP certification is a plus
• Agile/Scrum experience preferred
• Proven ability to manage multiple complex projects concurrently
• Strong organizational and time-management skills
• Excellent communication, facilitation, and stakeholder management abilities
• High attention to detail, quality assurance, and risk awareness
• Proficient in Microsoft Office Suite, including Excel, Visio, and project planning tools

Benefits & Perks

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.

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