Overview
On Site
USD 24.00 - 26.00 per hour
Full Time
Skills
Remote Support
Technical Support
Conflict Resolution
Problem Solving
Adaptability
Incident Management
AV
Audiovisual
Knowledge Base
Research
Laptop
Backup Administration
Computer Hardware
Network
Interfaces
Operating Systems
Testing
Communication
FOCUS
Customer Service
Organizational Skills
Resource Management
Management
Reporting
Continuous Improvement
Training
Taxes
Life Insurance
Mergers and Acquisitions
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
Onsite Tech Support - Associate is responsible for providing local operational support for an office or
group of offices. This position requires both excellent customer service and problem-solving skills. The
candidate must possess a process and project orientated mindset and be efficient working individually as
well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of
technology and adaptable enough to be able to leverage it against a wide range of technical issues. The
candidate must be highly motivated and self-reliant individual with a desire to better themselves.
Issues Management and Resolution
Analyze issues and formulate solutions
Troubleshoot system, application and hardware issues
Ensure customer is updated on ticket progress
Provide monitoring and resolution of AV issues for on-site equipment, such as boardroom AV
equipment and meeting/event support
Work directly with customers to solve problems
Utilize internal IT Knowledge Base to both provide and find solutions to known issues
Use external information to research and resolve issues when needed
Consistently update the ticket tracking system with status and fixes
Properly escalate issues to necessary parties as required
Perform routine system maintenance on laptops and desktops
Track computer assets according to organizational standards
Perform backups and restores
Perform configuration of hardware including drives, network interfaces, memory, processors, and
peripherals.
Perform installation and configuration of software including operating system, patches, and 3rd
party products.
Maintain established computer standards and participate in testing new standards
Additional Skills & Qualifications
Communication
Strong interpersonal skills with heavy focus on customer service
Demonstrate sound written, oral and organizational skills
Collaborate with local and remote teams using provided tools
Consistently share solutions with peers
Works effectively as an individual and as part of a team
Comfortable training both small and large groups of people on new IT solutions
Resource Management
Complete assigned tasks on time
Ability to follow documented commonly used concepts, practices, and procedures
Ability to manage multiple constituencies, issues, priorities, projects and goals
Adhere to team policies and organizational reporting structures
Continuous Improvement
Gather knowledge of technology changes through training, conferences, books, journals, case
studies, and perform product evaluations.
Pay and Benefits
The pay range for this position is $24.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Boston,MA.
Application Deadline
This position is anticipated to close on Aug 16, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Onsite Tech Support - Associate is responsible for providing local operational support for an office or
group of offices. This position requires both excellent customer service and problem-solving skills. The
candidate must possess a process and project orientated mindset and be efficient working individually as
well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of
technology and adaptable enough to be able to leverage it against a wide range of technical issues. The
candidate must be highly motivated and self-reliant individual with a desire to better themselves.
Issues Management and Resolution
Analyze issues and formulate solutions
Troubleshoot system, application and hardware issues
Ensure customer is updated on ticket progress
Provide monitoring and resolution of AV issues for on-site equipment, such as boardroom AV
equipment and meeting/event support
Work directly with customers to solve problems
Utilize internal IT Knowledge Base to both provide and find solutions to known issues
Use external information to research and resolve issues when needed
Consistently update the ticket tracking system with status and fixes
Properly escalate issues to necessary parties as required
Perform routine system maintenance on laptops and desktops
Track computer assets according to organizational standards
Perform backups and restores
Perform configuration of hardware including drives, network interfaces, memory, processors, and
peripherals.
Perform installation and configuration of software including operating system, patches, and 3rd
party products.
Maintain established computer standards and participate in testing new standards
Additional Skills & Qualifications
Communication
Strong interpersonal skills with heavy focus on customer service
Demonstrate sound written, oral and organizational skills
Collaborate with local and remote teams using provided tools
Consistently share solutions with peers
Works effectively as an individual and as part of a team
Comfortable training both small and large groups of people on new IT solutions
Resource Management
Complete assigned tasks on time
Ability to follow documented commonly used concepts, practices, and procedures
Ability to manage multiple constituencies, issues, priorities, projects and goals
Adhere to team policies and organizational reporting structures
Continuous Improvement
Gather knowledge of technology changes through training, conferences, books, journals, case
studies, and perform product evaluations.
Pay and Benefits
The pay range for this position is $24.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Boston,MA.
Application Deadline
This position is anticipated to close on Aug 16, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.