Production / Technical Support

Genesis10 is currently seeking a Production / Technical Support with our client in the financial industry located in Kennesaw, GA. This is a 12+ month contract position.

Responsibilities:

• Provide specialized support for critical financial systems, including transaction authorization applications and payment platforms
• Triage and resolve production issues, incident management
• Create complex reporting and ensuring stability for applications such as Zelle, Bill Pay, Real Time Payments, Digital Wallet, and Base24 (Tandem XPNET)
• Create and maintain detailed documentation of processes to improve team efficiency
• Propose changes and enhancement to tools to reduce manual task
• Support the deployment of application updates, patches, and changes

Requirements:

• 3+ years of experience in Level 2 Production Support or similar role
• Proficient in incident management, root cause analysis, and problem resolution
• Ability to lead and drive production triage calls to restoral understanding customer impacts and the customers experience
• Strong verbal and written communication skills with an ability to articulate impacts to key stakeholders
• Experience using monitoring and reporting tools to extract information and analyze logs
• Splunk
• SQL
• Java
• Data Warehouse
• ESQ
• Familiarity with several ticketing systems such as Remedy and ServiceNow
• Ability to collaborate with external vendors, such Visa, Client, TCH, EWS, and Client
• Experience with scripting, automation tools, and building dashboards
• Exposure to cloud technologies
• Advanced knowledge with Excel and PowerPoint designing custom reports
• AI predictive analytics for strategic decision making processes
• Experience in Resiliency Testing

Desired skills:

• Good understanding of Agile process/kanban, working experience in agile tools like JIRA

Pay range: $34.18 - $42.18

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.