Computer Systems Analyst

Job Family :
Research Analyst (Digital)

Travel Required :
None

Clearance Required :
Ability to Obtain Public Trust

What You Will Do :
We are currently searching for a Computer Systems Analyst. This role will independently provide support services to satisfy the overall operational objectives of the National Institute of Mental Health (NIMH). This is a full-time, on-site opportunity in Rockville , MD.

• Collaborate with the Office of Science Policy, Planning, and Communications (OSPPC) leadership, technical staff, content creators, and other stakeholders to enhance usability, accessibility, and performance of NIMH's digital communications.
• Triage and complete incoming requests for updates to the NIMH internet, intranet, and OSPPC SharePoint sites.
• Communicate and follow up with project stakeholders concerning incoming project details and deliverables. Conduct administrative duties, such as setting up meetings, drafting invoices and drawing estimates. Track, update, and report project progress. Perform other duties assigned by the Project Manager.
• Assist NIMH researchers and other institute staff to update the NIMH internet and intranet websites using NIMH digital publishing platforms (Drupal for internet and SharePoint for intranet).
• Maintain and share comprehensive working knowledge of Federal government, HHS, NIH, and NIMH standards, policies, procedures, and best practices applicable to web development and other digital communications.
• Write and modify code to support NIMH website functionality and analytics reports.
• Follow standard operating procedures (SOPs) for digital communications requests.
• Review/edit SOPs based on experience following them and feedback from stakeholders. Recommend and formulate SOPs as appropriate.
• Post scientific documents and other complex materials on the NIMH website in a timely manner and in accordance with Section 508 requirements.
• Review HTML code from external contractors to ensure it complies with relevant standards and is suitable for publishing.
• Attend meetings and collaborate with staff on web development projects.
• Utilize approved third-party services (e.g., Eventbrite, etc.) to support the distribution of NIMH information.
• Ensure integrity and availability of NIMH web pages. Routinely run scans for site performance and broken links. Work with team to resolve issues.
• Understand Section 508 requirements as they pertain to digital information and evaluate NIMH websites for compliance with those requirements and standards. This may involve using third-party monitoring tools. Suggest remediation steps for non-compliant materials.
• Maintain the NIMH YouTube Channel; upload videos; create 508-compliant captions.

What You Will Need :

• Bachelor's degree in information technology, computer sciences, or related discipline
• Three (3) years of experience in computer and information systems OR bachelor's degree in an unrelated field with five (5) years of experience in computer and information systems.
• Strong communications skills, both oral and written.
• Demonstrated ability to effectively organize, prioritize, and execute multiple tasks in a deadline-driven environment.
• Ability to solve problems as they arise and show strong attention to detail.
• Excellent analytical, organizational, and time management skills.
• Strong interpersonal skills and experience in customer support or customer service.
• Experience in HTML, CSS, and/or JavaScript.

What Would Be Nice To Have :

• Experience using Drupal 7/8/9 preferred.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.