Zoom Contact Center Consultant

  • Posted 13 hours ago | Updated 13 hours ago

Overview

Remote
Depends on Experience
Contract - W2
Contract - 6 Month(s)
No Travel Required
Unable to Provide Sponsorship

Skills

IVR flows

Job Details

Zoom Contact Center Consultant
Location : Remote
Duration : 6+ Months

Job Description :

Strong hands-on experience configuring Zoom Contact Center Consultant
Experience with CCAAS, UCAAS
Proven experience in building IVR flows, chatbot workflows, and self-service interaction models
Experience implementing NLU-based IVR or conversational AI solutions
Experience with Google Cloud Platform (Google Cloud Platform) or any major cloud provider (AWS, Azure, OCI, etc.)
Understanding of cloud telephony, SIP, call routing models, and queueing logic
Familiarity with APIs, webhooks, integration patterns, workflow automation, SSO (SAML/OAuth)
Experience with monitoring, analytics, and quality management in contact centers
Strong debugging, issue resolution, and performance tuning capabilities

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