Technical Writer

Overview

On Site
$55 - $57
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
10% Travel

Skills

Technical Writing: Proven experience in creating clear
concise
and comprehensive technical documentation.
Software Documentation
Jira
Collaboration
Communication
Customer Service
Training and Support

Job Details

Job Purpose:

Technical Documentation (External):

- Create comprehensive and clear Texas Student Data System (TSDS) technical documentation for end users.

- Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements

- Collaborate closely with the Product Owner team to gather necessary information.

- Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.

Customer Outreach:

- Assist the Product Owner team with outreach to customers during peak TSDS Data Submission periods.

- Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers.

- Present outreach findings to the Product Owner team, management, and division leadership.

- Maintain regular communication with customers to understand their needs and concerns.

Best Practice Documentation (Internal):

- Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement.

- Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.

- Train and support team members on the new practices, creating internal documentation to ensure proficiency.

Minimum Requirements:

Experience

Years

Required/

Preferred

8

Required

Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.

8

Required

Software Documentation: Familiarity with documenting software issues, release notes, and technical guides

8

Required

Jira: Experience with Jira or similar application life-cycle management tools

8

Required

Collaboration: Strong ability to work closely with cross-functional teams

8

Required

Communication: Excellent communication skills to effectively work with cross-functional teams

8

Required

Customer Service: Experience in customer service, with strong communication skills.

8

Required

Attention to Detail: High level of accuracy and attention to detail in all documentation tasks.

8

Required

Training and Support: Experience in training other team members.

8

Preferred

Texas Student Data System (TSDS): Experience working with the TSDS and its data collections.

About ArnAmy, Inc.:

ArnAmy, Inc. is a leading information technology consulting and software development firm in Tallahassee, FL since 2007. ArnAmy has been providing high quality services to clients and prides itself in implementing dependable solutions to ensure client's success. ArnAmy is formed and led by principle centered leaders with Subject Matter Expertise in all disciplines of Information Technology. Company has proven record of 100% successful projects and 100% satisfied clients, and employees. We are inviting bright professionals with integrity and have passion to achieve higher goals to join our award winning (Tallahassee s BEST in IT Solutions 2017 & 2016) excellent and talented team.

ArnAmy, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or marital status. Women and Minorities are encouraged to apply.

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About ArnAmy, Inc.