Overview
On Site
USD 18.00 per hour
Full Time
Skills
Software Testing
Analytics
SQL
Computer Hardware
End-user Training
Testing
Training
Microsoft Windows
Job Details
Date Posted: 06/16/2025
Hiring Organization: Rose International
Position Number: 484195
Industry: Government/Staffing
Job Title: Help Desk Technician
Job Location: Little Rock, AR, USA, 72209
Work Model: Onsite
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 3
Min Hourly Rate($): 18.00
Max Hourly Rate($): 20.00
Must Have Skills/Attributes: Analytics, Software Testing, SQL, Troubleshooting
Experience Desired: SQL/ Programming Knowledge (1 yrs)
Required Minimum Education: Bachelor's Degree
Job Description
***Only qualified Help Desk Technician candidates located in the Little Rock, AR area to be considered due to the position requiring an onsite presence***
Required Education:
Highest degree of professional competence
Required Skills:
Supporting customers with excellent phone etiquette (3 Years)
Windows 11 proficient (2 Years)
Software Testing/Analytics (1 Year)
Experience troubleshooting hardware and software (1 year)
Experience installing software via remote (1 year)
Desired Skills:
SQL/ Programming Knowledge
Job Responsibilities:
Receive phone calls that come into our Applications Support Team
This position will be the point of contact for tier level 1 support and users who are having a problem with the MOVE Software and will escalate issues as necessary
Good Windows Troubleshooting skills to include hardware and software knowledge, are helpful as well
The chosen candidate will escalate issues to the MOVE team and/or vendor and communicate with programmers to advise of software errors and recommend changes
Write or revise user-training manuals and procedures
The candidate will be expected to assist in testing software changes to evaluate ease of use weather product will aid user in performing work
The candidate may assist with training users on software via virtual classroom setting
The chosen candidate will need to be knowledgeable of Windows based systems and troubleshooting
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 484195
Industry: Government/Staffing
Job Title: Help Desk Technician
Job Location: Little Rock, AR, USA, 72209
Work Model: Onsite
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 3
Min Hourly Rate($): 18.00
Max Hourly Rate($): 20.00
Must Have Skills/Attributes: Analytics, Software Testing, SQL, Troubleshooting
Experience Desired: SQL/ Programming Knowledge (1 yrs)
Required Minimum Education: Bachelor's Degree
Job Description
***Only qualified Help Desk Technician candidates located in the Little Rock, AR area to be considered due to the position requiring an onsite presence***
Required Education:
Highest degree of professional competence
Required Skills:
Supporting customers with excellent phone etiquette (3 Years)
Windows 11 proficient (2 Years)
Software Testing/Analytics (1 Year)
Experience troubleshooting hardware and software (1 year)
Experience installing software via remote (1 year)
Desired Skills:
SQL/ Programming Knowledge
Job Responsibilities:
Receive phone calls that come into our Applications Support Team
This position will be the point of contact for tier level 1 support and users who are having a problem with the MOVE Software and will escalate issues as necessary
Good Windows Troubleshooting skills to include hardware and software knowledge, are helpful as well
The chosen candidate will escalate issues to the MOVE team and/or vendor and communicate with programmers to advise of software errors and recommend changes
Write or revise user-training manuals and procedures
The candidate will be expected to assist in testing software changes to evaluate ease of use weather product will aid user in performing work
The candidate may assist with training users on software via virtual classroom setting
The chosen candidate will need to be knowledgeable of Windows based systems and troubleshooting
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.