Overview
On Site
Hourly
Accepts corp to corp applications
Skills
Energy
Agile
Break/Fix
Software Development Methodology
Project Management
Performance Management
Exceed
Technical Support
Preventive Maintenance
Voicemail
Tier 1
Managed Services
Internet Explorer
Information Engineering
Microsoft Exchange
Documentation
Testing
Knowledge Base
Service Desk
Knowledge Management
Training And Development
End-user Training
IT Management
Customer Service
Computer Hardware
System Administration
Microsoft
Group Policy
Software Packaging
Active Directory
Microsoft Azure
Microsoft Office
DICE
Internal Communications
Integrated Circuit
IC
Job Details
City : Austin
State : Texas
Neos is Seeking a Support Technician II for a contract role with our client in Austin, TX.
***ONSITE - ONLY CANDIDATES CURRENTLY RESIDING IN THE AUSTIN, TX AREA WILL BE CONSIDERED***
This position requires candidates to be onsite 5 days a week at 4815 Mueller Blvd., Austin, Texas 78723
No calls, no emails, please respond directly to the "apply" link with your resume and contact details.
Work Description
Primary Roles and Responsibilities
Technical Support
Systems Administration
Documentation - Systems and Processes
Training & Development
Worker Skills and Qualifications
Minimum (Required):
Preferred (Optional):
#DICE
#LI-IC
State : Texas
Neos is Seeking a Support Technician II for a contract role with our client in Austin, TX.
***ONSITE - ONLY CANDIDATES CURRENTLY RESIDING IN THE AUSTIN, TX AREA WILL BE CONSIDERED***
This position requires candidates to be onsite 5 days a week at 4815 Mueller Blvd., Austin, Texas 78723
No calls, no emails, please respond directly to the "apply" link with your resume and contact details.
Work Description
- Austin Energy's Edge Device Team is an agile department moving from a break-fix environment to a managed desktop infrastructure by implementing standardized desktops and a feasible hardware/software lifecycle.
- Position emphasizes advanced end-to-end technical support services on end-user hardware, software, and application service requests.
- Contractor will work an 8-hour schedule between 6:00 AM-6:00 PM, excluding a 1-hour lunch.
- 40-hour work week required.
- Position will participate in a rotating on-call schedule up to 5 times per fiscal year.
- On-call for a week (24/7) with a $216 stipend.
- Time-for-time pay for any hours worked after normal schedule (not to exceed 15 hours in a fiscal year).
Primary Roles and Responsibilities
Technical Support
- Provide advanced and escalated technology service support.
- Perform complex hardware, software, and applications support and preventative maintenance.
- Log tickets (from phone calls, e-mail, voicemail, walk-ins) with appropriate content, priorities, and impact.
- Triage and troubleshoot customer issues; act as escalation point for Tier 1/2 Support.
- Implement support via Microsoft Active Directory.
- Perform enterprise desktop installations and updates via managed services.
- Perform call-backs within target-response-times.
- Provide support for Microsoft desktop suite of applications (Office, IE, etc.).
- Monitor Service Desk queues and update/escalate tickets as appropriate.
- Monitor systems for problems and alerts.
Systems Administration
- Perform systems/accounts administration within target-response-times.
- Assist with conference room Exchange calendars.
- Support A/V setups for meetings.
Documentation - Systems and Processes
- Document, test, and publish processes/procedures.
- Participate in developing and testing knowledge management content (knowledgebase).
- Assist Service Desk resources with knowledge management activities.
Training & Development
- Attend product training as deemed appropriate.
- Achieve technical certifications as determined by IT management.
- Maintain awareness of AE IT quality programs and standards.
Worker Skills and Qualifications
Minimum (Required):
- 4-7 years: Provide professional technical customer service to users.
- 4-7 years: Install and maintain hardware and/or software for desktop systems.
- 4-7 years: Schedule, document, and close work orders via support software.
- 1 year: Troubleshoot computer and printer problems.
- 2 years: Setup and maintain A/V equipment.
- Required to provide on-call after-hours 24x7 support (about 1 week per quarter).
- Valid Texas Class C Driver License with ability to travel to more than one work location.
Preferred (Optional):
- 2 years: Perform advanced system administration duties for Apple/Mac and Microsoft-based devices (user accounts, group policy management, software packaging/deployment).
- 2 years: Experience with Microsoft Active Directory, Azure, and Office 365.
- 1 year: Computer certification.
#DICE
#LI-IC
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.