Overview
Remote
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
Collaboration
Communication
Continuous Improvement
Dashboard
Insurance
Management
Problem Management
Production Support
Reporting
Root Cause Analysis
Job Details
Senior Prod Support Engineer (with Insurance Domain Experience)
Remote
Role duration Long term Contract
Below will be the key responsibilities
Insurance experience is expected for this role
- Lead and coordinate SEV1/SEV2 incident calls, ensuring timely resolution and clear communication.
- Conduct thorough post-incident reviews and drive root cause analysis (RCA).
- Manage Problem Records (PRBs) and associated tasks to eliminate recurring issues.
- Collaborate with cross-functional teams to implement corrective and preventive actions.
- Engage with client stakeholders to negotiate priorities, communicate impact, and align on reliability goals.
- Identify and drive continuous improvement initiatives across systems, processes, and tooling.
- Maintain dashboards and reporting for incident trends, problem management, and service health.
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