Infrastructure Engineer

Job Title: Infrastructure Engineer

Location: Orlando, FL 32833

Duration: 24 Months On W2 Contract

Shift Information: This position has typical work hours of 7:00am-3:30pm.There may also be some travel opportunities to travel to other Remote Sites locations within the United States.

**Visa sponsorship is not available, now or in the near future, for this position**

Day-to-day:

• Provides basic operational support for a computing environment (computer center, unit computing, a community of users, etc.), following established procedures, to contribute to the smooth running of that environment. Support activities require some technical background while being strongly administrative in nature.
• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: --management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams. Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. TYPICAL EXAMPLES: updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. TYPICAL EXAMPLES: scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets
• Provides AV and conference room support TYPICAL EXAMPLES: assisting with the connecting of a virtual meeting for in-person presenters or team members, performing preventative maintenance to conference rooms

MUST HAVES:

• 1 year of IT experience
• Valid driver's license
• Deskside/desktop support experience
• AV experience
• Strong communication skills
• Bachelors or associates degree is preferred, but not required

Education

• Associate