Overview
Remote
On Site
Hybrid
$90 - $100
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
25% Travel
Skills
Salesforce.com
Artificial Intelligence
Contact Center
Job Details
Job Description
Critical Skills
- Hands-on experience in contact center technologies with proven leadership in solution architecture and enterprise transformation programs.
- Deep knowledge of customer experience platforms, Salesforce ecosystem, and Google Cloud technologies, including architecture design, migration, and optimization strategies.
- Strong expertise integrating intelligent automation and AI platforms with CRM, ERP, and cloud-based services.
- Proven ability to translate complex technical concepts into actionable business strategies and communicate effectively with senior leadership.
- Skilled in managing vendor contracts, service levels, and technology budgets across multi-vendor environments.
- Experience with Agile, DevOps, and enterprise-scale delivery frameworks for cloud and AI-led transformations.
Preferred Skills
- Certifications in Cloud, Architecture, or Analytics (Salesforce Architect, Azure Solutions Architect, Google Cloud Architect, or MuleSoft Integration Architect preferred).
- Consulting experience in healthcare, BFSI, or CX transformation domains.
- Practical experience with CCaaS (Contact Center as a Service) platforms such as Genesys Cloud, Amazon Connect, or Google CCAI.
- Strong analytical, problem-solving, and project management capabilities.
- Ability to operate independently while exercising sound business judgment and technical leadership.
- Familiarity with AI, automation, speech analytics, and data visualization tools used in modern contact centers.
Physical Requirements
- General office / hybrid work environment.
- Ability to travel up to 20% based on project or client needs.
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