Service Delivery Manager

Overview

Hybrid
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required

Skills

Generative Artificial Intelligence (AI)
Leadership
Microsoft Azure
Service Delivery Management
Google Cloud Platform
Documentation
Data Warehouse
Artificial Intelligence
Dashboard
Collaboration
Good Clinical Practice
Reporting
SQL
Testing
Project Scoping
Data Governance
Business Intelligence
Problem Solving
Stakeholder Management
Service Delivery
Regulatory Compliance
Management
Cloud Computing
Analytical Skill
Amazon Web Services
Status Reports
Communication

Job Details

About the Role

We are seeking an experienced Service Delivery Manager to lead and oversee high-impact data and AI-driven initiatives. The ideal candidate will have a strong background in GenAI-based delivery, Agentic AI, or AI Ops implementations extending beyond the use of simple AI assistants.

This role involves managing complex projects such as data warehouse and lake implementations, BI and reporting platform rollouts, and cloud migration of legacy data systems. You will also play a critical role in establishing and maintaining data governance frameworks, ensuring compliance, and driving successful outcomes across all phases of delivery.

Key Responsibilities

Project Planning & Execution

  • Define project scope, objectives, and deliverables in collaboration with key stakeholders.

  • Develop and manage detailed project plans, schedules, and resource allocations.

  • Monitor progress to ensure on-time delivery of milestones and project goals.

Team & Stakeholder Management

  • Lead and coordinate cross-functional teams including data engineers, analysts, and BI/product teams.

  • Communicate effectively with internal and external stakeholders, ensuring alignment and visibility.

  • Facilitate meetings, manage expectations, and provide regular project updates.

Risk & Issue Management

  • Identify, assess, and mitigate potential project risks.

  • Resolve issues proactively and escalate critical concerns when necessary.

Quality & Compliance

  • Ensure adherence to data governance, security, and quality standards.

  • Oversee testing, validation, and final sign-offs for data products and solutions.

Reporting & Documentation

  • Maintain detailed documentation on project scope, decisions, risks, and lessons learned.

  • Deliver comprehensive status reports and dashboards to leadership and stakeholders.

Required Skills & Experience

  • 10+ years of experience in end-to-end project and service delivery management.

  • Proven experience leading GenAI, Agentic AI, or AI Ops implementations.

  • Hands-on experience with projects involving:

    • Data warehouse or data lake implementations

    • BI and reporting platform rollouts

    • Cloud migration of legacy data systems

    • Data governance framework deployment

  • Strong understanding of modern data platforms and cloud ecosystems (SQL, AWS, Azure, Google Cloud Platform).

  • Exceptional leadership, communication, and stakeholder management skills.

  • Preferred Qualifications

    • Experience in large enterprise environments such as IBM or PayPal.

    • Strong background in agile project methodologies.

    • Excellent analytical and problem-solving abilities.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Influx Info Systems