Program Support Manager

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Program Support Manager for a Full-Time position in Raleigh, NC.

Job Summary:

This Program Support Manager shall take an active role in the transformation of the Clients Desktop Computing Environment and program management.

Responsibilities:

• Office Workplace Modernization
• Unified Communications and Collaboration
• Client and Print Program Management
• Application Packaging and User Support
• Software Distribution Services
• Workstation and Application Support
• Directory and Server Engineering
• Filed communications
• Change Management
• Supplier must provide software and system operations engineering skills
• Compiles project data and reports on status of key projects to management.
• Consult with management and customers regarding product feasibility and viability of network infrastructure plans and designs and includes emerging technology and product supportability into design and implementation.
• Provide team with data analysis for provisioning orders in bulk to multiple network service providers using Excel and MS Access; some billing reconciliation issues.
• Serve as liaison between network engineers, development team and customer management.
• Provide advanced support for the diagnosis and resolution of complex problems to ensure minimal disruption of mission-critical systems and applications.
• Leads teams and provides day-to-day direction for projects.
• Familiarity with the design, installation, and configuration services with regard to Payment Card Industry (PCI) Data Security Standards in order to design the most comprehensive framework to address all security, data integrity and privacy concerns..

Required Experience Level:

• Ability to drive projects and provide day-to-day direction to team members.
• Demonstrated strong project/program management skills on a network infrastructure team.
• Familiarity of Agile methods.

Preferred Qualifications:

• Agile Certifications
• Experience using Excel and MS Access
• ITIL Foundations certification

Educational Requirements:

• Bachelor's degree and 15 years' experience. Additional experience may be substituted in lieu of degree.

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.

NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

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