Salesforce Architect

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specializing in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing highly scalable and consistent solutions, our primary goal is to deliver excellence at all levels and delight our customers and drive them to a better future. One of our client is looking for Salesforce Service Cloud Architect @Hartford, CT or Minneapolis, MN (Onsite)
Please find below the details of the position.
Salesforce Service Cloud Architect
Hartford, CT or Minneapolis, MN (Onsite)
Contract

• 10+ years of hands-on experience in configuring and customizing Salesforce Service Cloud.
• Experience with Salesforce Lightning, including Aura Components and LWC (Lightning Web Components).
• Collaborate with business stakeholders to gather requirements and propose scalable solutions for robust Service Cloud applications.
• Leverage standard Service Cloud functionality wherever possible and customize only as per business needs.
• Design and develop solutions that comply with Salesforce best practices, enterprise standards, and operational guardrails.
• Strong understanding of web services (SOAP, REST), security models, integration patterns, and methods.
• Proficiency in HTML, CSS, and JavaScript for UI customization.
• Experience in Service Cloud implementation, configuration, data migration, and integrations with external systems.
• Expertise in Case Management, Omni-Channel Routing, Knowledge Base, Service Console, and Entitlements.
• Design and implement Service Processes, including automation using Flows, Process Builder, and OmniScripts.
• Familiarity with Einstein Bots, Live Agent, and Field Service Lightning for advanced service capabilities.
• Experience in reporting and analytics using Salesforce Reports, Dashboards, and Service Cloud-specific KPIs.
• Design and/or build integrations between Service Cloud and third-party applications or data sources.
• Exposure to Health Cloud, Salesforce CDP, and Experience Cloud is an added advantage.
• Excellent communication and verbal skills.

Certifications:

• Salesforce Service Cloud Consultant
• Salesforce Administrator
• Salesforce Platform Developer I
• Salesforce Advanced Administrator (Nice to have)
  
  Regards
  
  Sugapriyan | Sensiple Inc.,
  sugapriyan dot g at sensiple dot com / Phone - 7 3 2 2 8 3 0 4 9 9 9 * 2 2 1 or 7 3 2 7 3 4 0 2 8 1
  555 US Highway 1 S, Ste 330 Iselin, NJ 08830