Growth & Engagement - Vendor Management Associate V

Job#: 3013059

Job Description:

Job Title: Vendor Management Associate V

Duration: 12 months

Location: (onsite/hybrid/remote) Remote - NYC or Austin, TX

Pay Rate: $55

Job Description:

The Vendor Manager will oversee large-scale vendor operations supporting Developer Ecosystem Success: Integrity team. This role is responsible for managing outsourced support teams, ensuring operational excellence, and driving performance against key SLAs such as CSAT and other scaled KPIs. The ideal candidate is a seasoned operations professional with expertise in contract management, back office support ticket processes, opex and budget tracking, and capacity planning. Fluency in handling large data sets, cost modeling, and forecasting is essential. Experience participating in and supporting RFP processes is a significant plus.

Job Responsibilities:

• Vendor Operations Oversight: Manage a set of vendor agents, ensuring operations meet SLAs (CSAT, KPIs) and deliver high-quality support at scale.
• Contract & Budget Management: Oversee contract execution, opex and budget tracking, and capacity planning for vendor teams.
• Back Office Support: Lead and optimize back office support ticket processes, ensuring timely resolution and operational efficiency.
• Data Analysis & Forecasting: Analyze large data sets to inform cost modeling, forecasting, and operational improvements.
• RFP Participation: Support and participate in RFP processes for vendor selection and management.
• Resource Provisioning: Ensure all external resources are appropriately provisioned on our internal systems in compliance with company policy.
• Vendor Communication: Own communication with a diverse network of vendor companies, fostering strong partnerships.
• Workflow Optimization: Review, prioritize, and track progress of issues affecting vendor operations; provide optimal solutions.
• Cross-Functional Collaboration: Support cross-functional teams (Program Management, Engineering, etc.) to ensure requirements are implemented and processes are well understood.
• Tooling & Automation: Work with tooling teams to define platform designs and automation for vendor management.
• Process Improvement: Continuously improve and optimize internal and external processes and workflows.

Skills & Qualifications:

• 7-15 years of experience in vendor operations
• Expert organization, planning, and prioritization skills
• Strong problem-solving abilities
• Experience in contract management, opex/budget tracking, and capacity planning
• Experience managing large-scale vendor operations and outsourced support teams
• Fluency in handling large data sets, cost modeling, and forecasting
• Experience with back office support ticket processes
• Excellent verbal and written communication skills
• Ability to work under pressure and manage multiple projects in a fast-paced environment
• Experience participating in/supporting RFPs is a plus
• Bachelor's degree in a relevant field or equivalent experience

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.