Systems Analyst

  • Bethesda, MD
  • Posted 60+ days ago | Updated 4 hours ago

Overview

Remote
On Site
Hybrid
BASED ON EXPERIENCE
Contract - Independent
Contract - W2

Skills

CHANGE MANAGEMENT
RELEASE MANAGEMENT
ITSM
IT SERVICES MANAGEMENT

Job Details

CompuGain is an Information Technology and Business Consulting firm providing project-based solutions, software solutions and professional staffing services. -

"Those authorized to work in the United States are encouraged to apply. We are unable to sponsor at this time.

Job Title: Systems Analyst


Location: Bethesda, MD
Duration Contract To Hire

Job Description:
Responsible for developing, evolving, managing and executing against standardized methods, documentation and procedures for efficient and quality handling of all Application related changes, in order to minimize the impact of change related problems upon the service quality. Additionally, responsible for managing all aspects of the Application release process to ensure proper planning and resource availability. Provides advanced support and management for a suite of Applications and Infrastructure services while researching, recommending and implementing technical solutions as necessary. You will work in conjunction with a dedicated team of professionals and serve as the liaison between technical teams and service provider

Leads workgroups and/or functions as a technical expert. Resolves and makes decisions on more complex, non-routine service requests with limited to moderate risk. Performs research, analysis, design, creation and implementation of services /applications to meet current and future user requirements. Directs Service Providers to modify and maintain existing services/applications to address changes in business processes. Ensures Service Providers achieve contracted service delivery outcomes. Monitors multiple projects by Service Provider to successful completion, maintaining scope within the time and budget constraints.

Education and Experience

Required:
* 7+ years experience in ITSM Change and Release management, .
* 3+ years applications support in a hosting environment, technical infrastructure, system implementation experience
* Undergraduate degree or equivalent experience/certification

Preferred:
* 7+ years experience in information technology, application development and infrastructure support
* Deep Knowledge of ITSM processes, procedures, infrastructure change and release management

Must Have Top 3-5 Skills:
* Strong analytical, communication and facilitation skills.
* Ability to initiate and direct collaborative efforts of multiple teams including internal and/or external resource sand SLA management.
* Experience and understanding of ITSM Change and Release management process


* Experience in IT application development

Thanks & Best Regards
Syed Adnan Jaffer
Talent Acquisition Specialist
CompuGain Solutions
Email:
Phone:

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