Desktop Support Specialist

Overview

On Site
Depends on Experience
Contract - W2
No Travel Required

Skills

Help Desk
Technical Support
Endpoint Management System
Workstation Imaging Solution
Service Management Ticketing System
Microsoft Windows
Operating Systems
Service Management

Job Details

DataStaff, Inc is currently seeking a Desktop Support Specialist for a long-term contract opportunity for one of our direct clients in Richmond, VA
*This position will be onsite
Responsibilities:

  • Aid in a Windows 11 Upgrade Project to migrate from Microsoft Windows 10 and Office 365 (32-bit) to Windows 11 and Office 365 (64-bit).
  • Upgrade and reimage workstations to Windows 11 in addition to installing and configuring Office 365 and other related software.
  • Serve as a point of contact for tracking and reporting deployment status and troubleshooting any upgrade issues.
  • Exhibit excellent communication and exceptional customer service skills by working directly with end users in addition to collaborating with other technical and project teams.

Required Skills:

  • 4 Years - Working knowledge of and experience with Windows 10 and Windows 11 operating systems
  • 4 Years - Recent experience in a full-time Help Desk/Technical Support position
  • 4 Years - Experience and proficiency using an Endpoint Management System
  • 4 Years - Experience and proficiency using a Workstation Imaging Solution
  • 4 Years - Experience and proficiency using a Service Management Ticketing System
  • 4 Years - Experience and proficiency with Microsoft Office 365 applications
  • 4 Years - Proven analytical and problem-solving abilities
  • 4 Years - Excellent verbal and written communication skills
  • 4 Years - Ability to work independently with minimal direction and as a team
  • 4 Years - Ability to work effectively with end users, technical staff, and senior staff providing exception customer service

Desired Skills:

  • 4 Years - Experience with PowerShell scripting and/or SQL reporting
  • 4 Years - Experience with Symantec s Altiris and/or Microsoft InTune
  • 4 Years - Experience with Ivanti Service Desk
  • 4 Years - Experience with Microsoft Deployment Toolkit
  • 4 Years - Experience with Active Directory

This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.