Product Support Engineer IV

Overview

Product Support Engineer IV

Responsibilities

Our new global headquarters is conveniently located in Irvine, CA near John Wayne Airport in the Park Place development. For our onsite and hybrid employees you will be able to enjoy amenities such as access to many restaurants and shops, running trails, a fitness deck, outdoor seating, dry cleaning, car wash, free garage parking, car charging stations, shuttle service for train commuters, outdoor games like bocce, horseshoes, gaming tables, pickle ball, and basketball. For more information on Park Place visit parkplaceirvine.com.

Who We Are:

Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that's here to stay! With our company's history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.

If you want to learn more about us visit us at And for a full listing of open job opportunities go to ;br>
JOB SUMMARY

The Product Support Engineer IV is a senior member of the PTS Engineering Services team, responsible for a wide range of technical functions supporting in-service operations of Panasonic Avionics' IFEC systems. This role leads and supports engineering services, process improvement, and cross-functional initiatives that may include technical publications, rack systems, specialized tooling, repair support, and other operational projects. The ideal candidate combines deep technical expertise with strong project management skills and a proactive, collaborative mindset to drive operational efficiency, service quality, and long-term business growth.

MAJOR RESPONSIBILITIES

Technical Guidance

• Act as a senior technical lead for complex engineering support initiatives, collaborating with cross-functional teams including Field Support, Engineering, and Product Management.
• Serve as a subject matter expert for PAC IFEC products and support practices, providing guidance to teams outside the Engineering Services organization.
• Support the resolution of technical issues by enabling field teams with accurate documentation, effective tooling, and timely engineering guidance.
• Support department readiness for new product introduction through contributions to documentation, tooling, and process development.
• Contribute to repair support activities by reviewing practices, improving documentation, and enabling data-driven insights that inform product and repair strategies.
• Promote and contribute to knowledge-sharing initiatives, including the development of knowledge bases, technical training programs, and on-the-job learning opportunities.

Project Management

• Own the definition, production, and delivery of solutions developed by PTS Engineering Services to support in-service operations.
• Drive IFE rack development projects by coordinating cross-functional tasks, providing technical guidance, and contributing to hands-on production activities as needed.
• Manage and support technical projects and maintenance activities at Panasonic facilities, customer sites, or remotely.
• Lead cross-functional collaboration efforts (with Program Management, Engineering, Field Support teams, and others) to ensure alignment on service delivery, support strategies, and operational priorities.
• Guide cross-functional teams in executing support tasks consistently and efficiently, ensuring alignment with evolving operational goals and engineering standards.
• Communicate clear, timely updates and technical input through appropriate channels to keep stakeholders informed.

Process & Tooling Enhancement

• Contribute to the development and improvement of systems, processes, and tools that enhance technical operations, team efficiency, and service quality across the organization.
• Drive the development and continuous improvement of processes and work instructions to reflect evolving practices and organizational goals.
• Own the creation and continuous improvement of technical documentation to support engineering services, production, and maintenance activities.
• Lead initiatives to improve the maintainability of PAC IFEC systems, including enhancements to documentation, tooling, and support processes.

The salary or hourly wage range of $97,000 - $162,000 is just one component of Panasonic's total package. The final offer amount may vary based on factors including but not limited to individual's knowledge, skills, experience, and location. In addition, this role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.

What We're Looking For:

KNOWLEDGE / SKILL REQUIREMENTS

• Deep technical knowledge of In-Flight Entertainment systems and/or avionics, including the ability to apply engineering principles to support, troubleshoot, and improve system performance.
• Strong engineering judgment, with the ability to develop and refine procedures that guide effective decision-making and task execution.
• Advanced troubleshooting and analytical skills across hardware, software, and integrated systems.
• Strong project management skills, including the ability to lead cross-functional initiatives, manage competing priorities, coordinate resources, maintain effective stakeholder communication, and drive timely execution of engineering and support deliverables.
• Excellent written and verbal communication skills for conveying complex technical information across internal teams, external partners, and customer stakeholders.
• Advanced proficiency in Microsoft 365 Suite; familiarity with project management and documentation tools is a plus.
• Extensive knowledge of global civil aviation regulations and requirements relevant to IFEC systems, maintenance, and repair.
• A high degree of initiative, ownership, and accountability in delivering engineering outcomes.
• Strong mentoring and coaching skills, with the ability to support the development of less experienced engineers.

EDUCATION / EXPERIENCE REQUIREMENTS

• Bachelor's degree in engineering, aviation maintenance, or a related technical field preferred; equivalent experience will be considered.
• 8+ years of experience in aircraft maintenance, avionics, or technical field support, with a strong background in IFEC systems.
• Proven experience leading multiple concurrent cross-functional engineering projects, with the ability to prioritize effectively, manage complexity, and drive results.
• A&P or other regulatory certifications are a plus.

OTHER REQUIREMENTS

• Up to 20% travel may be required to support on-site engineering activities, customer engagements or field operations.
• Working hour flexibility to support a global 24/7 organization.

Our Principles:

Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude

What We Offer:

At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program.

Paid time off: Exempt Salaried employees receive flexible paid time off. This means that there is no fixed number, range, or limit to the amount of Personal and Vacation Days that may be taken for exempt employees. Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days. Accrual rate increases with tenure. All employees receive 11 company paid holidays per year. We also close our offices at the corporate level in the U.S. between Christmas and New Year. For operational positions that are expected to work on holidays, we provide additional compensation for hours worked.

Health Insurance: Medical insurance offerings from Aetna and Kaiser (CA &HI). Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. Dental PPO and DMO options & Vision insurance through EyeMed or VSP.

401K with 50% match on up to 8% contribution, full vested from day 1.

Washington residents only are eligible for: Washington's Family and Medical Leave program and Washington's Paid Sick Leave program.

Other offerings include: Wellness Program, Counseling services, FSA & HSA, Life Insurance for employee, spouse and child, AD&D Insurance, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program.

All applicants are subject to Company policies, third party customer and worksite requirements, and government requirements, regarding vaccination and/or testing for COVID-19. Where permitted by applicable law, applicants may be required to be fully vaccinated with an authorized COVID-19 vaccine as a condition of employment, unless they are eligible for and obtain an exemption based on a reasonable accommodation because of a disability or a sincerely held religious belief, practice, or observance. While the Company strongly encourages COVID-19 vaccinations, it may require vaccination and/or testing for positions in which third party customer, worksite, or government requirements apply, in accordance with applicable law. At those locations where requirements apply, exemptions will be considered based on applicable law.

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Avionics Corporate.
REQ-152226