Content Operations Specialist - Remote

Title: Content Operations Specialist - Remote

Mandatory skills:

• video editing, Adobe Premiere, Creative Cloud,
• video content management systems, Panopto, Kaltura, digital media equipment,
• IT Applications, video technology, video content operations, teaching, learning,
• digital video, editingm, distributing content,
• video lectures, publishing tools, media assets,
• ticket system, media library, digital video release forms,
• hardware maintenance, system maintenance, quality assurance, public content, legal compliance

Description:

Content Operations Specialist

• Role Overview: The client delivers programs and services to faculty and students on campus, as well as non-residential education opportunities for distance learners. The Content Operations Specialist is part of the Media and Systems team within IT Applications and works closely with other groups within the client to support the daily operations of the facilitation and integration of video technology into teaching and learning. This role involves managing large volumes of digital video, editing and distributing content, and assisting in the administration of the video content management system, Panopto.

Key Responsibilities:

• Video Content Management: Administer and support Panopto for video content operations. Schedule, edit, and distribute video lectures using various publishing tools. Ensure timely posting of media assets, aligning with academic program needs.
• Technical Support: Act as the primary contact for troubleshooting Panopto issues via the support ticket system. Monitor live streams and provide tech support during events.
• Organizational Duties: Maintain an organized media library and manage digital video release forms. Collaborate with team members for hardware and system maintenance.
• Compliance and Quality Assurance: Conduct quality assurance checks on client s public content, ensuring legal compliance and technical specifications. Desired

Qualifications:

• BA/BS or equivalent work experience.
• 2+ years of experience in video editing using Adobe Premiere or Creative Cloud.
• Familiarity with video content management systems (like Panopto or Kaltura).
• Strong technical skills in digital media equipment and troubleshooting.
• Excellent communication and interpersonal skills.

Personal Attributes:

• Ability to adapt to changing schedules and priorities.
• Strong attention to detail and time management skills.
• Collaborative team player with problem-solving capabilities.
• Background in technical support for video streaming technologies, editing background, video content management systems, attention to details and rigorous in checking for discrepancies
• This position is an excellent opportunity for a strong candidate seeking temporary engagement with the potential for continued involvement. The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Notes:

• Remote
• Shift timing/schedule: 9-5

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

Account co-ordinator: Ramadas Kumaresan

VIVA USA INC.

3601 Algonquin Road, Suite 425

Rolling Meadows, IL 60008