Overview
On Site
Full Time
Skills
3D Computer Graphics
Systems Analysis/design
Prototyping
Testing
Knowledge Management
User Experience
Dashboard
KPI
Business Process
System Testing
Debugging
Software Development
Specification Gathering
Documentation
Knowledge Sharing
Technical Support
Human Resources
Management
Product Development
Service Delivery
Customization
Workflow
JavaScript
UI
Business Rules
Scripting
Oracle HCM
Cloud Computing
Agile
ServiceNow
Artificial Intelligence
Communication
Conflict Resolution
Problem Solving
Attention To Detail
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Apex
Oracle Application Express
Job Details
Job#: 2081222
Job Description:
Site: Headquarters (HDQ)
Business Unit: HR Technology 3 (D0004100-HR Technology 3)
Description: Hybrid at Headquarters or Winchester/Open to Remote
Enable Skills-Based Hiring
No
Hybrid Status
Hybrid
Alternate Job Title
ServiceNow HRSD Consultant
HR Contractor Titles
Other Contractor
Contractor Experience Level
ServiceNow HRSD Consultant Navy Federal Credit Union is seeking a ServiceNow HRSD (Human Resource Service Delivery) contractor t that has mid-to-expert level ServiceNow experience, to include both System Administrator and Application Developer certifications. This role is business functional and technical and is responsible for designing, configuring, implementing, and optimizing ServiceNow HRSD solutions. Key Responsibilities: Participate in full software development life cycle: Analysis, Design, Configuration, Testing, Training, and Operational support Designing, Prototyping, Testing, and Implementation of ServiceNow HRSD solutions, including Employee Service Center (ESC) Professional, HR Case Management and Knowledge Management, and other HRSD modules to meet the specific the business requirements, align with HR technology principals and to provide a good employee/user experience. Develop, test and deploy ServiceNow HRSD solutions using scripting languages such as JavaScript, Glide scripting, and Business Rules. Create reports, dashboards, and KPIs to provide insights and metrics related to HR services and business processes. Collaborate with HR stakeholders to gather requirements, analyze business processes, and translate user needs into technical solutions and system enhancements. Perform system testing, debugging, and troubleshooting to identify and resolve technical issues and ensure the stability and reliability of HRSD solutions. Document, maintain and update policies, procedures and controls for the platform operation and software development life cycle while promoting agile development. Document technical specifications, system configurations, and development activities, ensuring comprehensive documentation and knowledge sharing within the team. Ensure all custom development is aligned with ServiceNow best practices and governance standards. Provide technical support and guidance to HR stakeholders and end-users, addressing inquiries, resolving issues, and delivering training as needed. Stay informed about ServiceNow platform updates, new features, and best practices, and recommend and implement enhancements to optimize HRSD functionality. Requirements 5+ years of ServiceNow experience with Human Resources case management. 3+ years of product development experience in ServiceNow HR Service Delivery (HRSD) product - ability to understand out of the box functionality vs customization. Strong understanding of HR processes and workflows. ServiceNow Certified System Administrator (CSA) certification. ServiceNow Certified Application Developer (CAD) certification. Proficiency in ServiceNow development, including hands-on experience with Scripting (JavaScript and Glide scripting), UI Actions, Business Rules, Client Scripts, and ServiceNow APIs. Familiarity with integration best practices and integrating ServiceNow with other enterprise systems (Oracle HCM Cloud, etc.). Experience with Agile development methodologies and tools. Excellent communication skills with the ability to effectively interact with technical and non-technical stakeholders. Experience with ServiceNow AI platform tools and capabilities. Ability to work independently and collaboratively in a team environment, with strong communication and problem-solving skills and attention to detail.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Site: Headquarters (HDQ)
Business Unit: HR Technology 3 (D0004100-HR Technology 3)
Description: Hybrid at Headquarters or Winchester/Open to Remote
Enable Skills-Based Hiring
No
Hybrid Status
Hybrid
Alternate Job Title
ServiceNow HRSD Consultant
HR Contractor Titles
Other Contractor
Contractor Experience Level
ServiceNow HRSD Consultant Navy Federal Credit Union is seeking a ServiceNow HRSD (Human Resource Service Delivery) contractor t that has mid-to-expert level ServiceNow experience, to include both System Administrator and Application Developer certifications. This role is business functional and technical and is responsible for designing, configuring, implementing, and optimizing ServiceNow HRSD solutions. Key Responsibilities: Participate in full software development life cycle: Analysis, Design, Configuration, Testing, Training, and Operational support Designing, Prototyping, Testing, and Implementation of ServiceNow HRSD solutions, including Employee Service Center (ESC) Professional, HR Case Management and Knowledge Management, and other HRSD modules to meet the specific the business requirements, align with HR technology principals and to provide a good employee/user experience. Develop, test and deploy ServiceNow HRSD solutions using scripting languages such as JavaScript, Glide scripting, and Business Rules. Create reports, dashboards, and KPIs to provide insights and metrics related to HR services and business processes. Collaborate with HR stakeholders to gather requirements, analyze business processes, and translate user needs into technical solutions and system enhancements. Perform system testing, debugging, and troubleshooting to identify and resolve technical issues and ensure the stability and reliability of HRSD solutions. Document, maintain and update policies, procedures and controls for the platform operation and software development life cycle while promoting agile development. Document technical specifications, system configurations, and development activities, ensuring comprehensive documentation and knowledge sharing within the team. Ensure all custom development is aligned with ServiceNow best practices and governance standards. Provide technical support and guidance to HR stakeholders and end-users, addressing inquiries, resolving issues, and delivering training as needed. Stay informed about ServiceNow platform updates, new features, and best practices, and recommend and implement enhancements to optimize HRSD functionality. Requirements 5+ years of ServiceNow experience with Human Resources case management. 3+ years of product development experience in ServiceNow HR Service Delivery (HRSD) product - ability to understand out of the box functionality vs customization. Strong understanding of HR processes and workflows. ServiceNow Certified System Administrator (CSA) certification. ServiceNow Certified Application Developer (CAD) certification. Proficiency in ServiceNow development, including hands-on experience with Scripting (JavaScript and Glide scripting), UI Actions, Business Rules, Client Scripts, and ServiceNow APIs. Familiarity with integration best practices and integrating ServiceNow with other enterprise systems (Oracle HCM Cloud, etc.). Experience with Agile development methodologies and tools. Excellent communication skills with the ability to effectively interact with technical and non-technical stakeholders. Experience with ServiceNow AI platform tools and capabilities. Ability to work independently and collaboratively in a team environment, with strong communication and problem-solving skills and attention to detail.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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