Overview
On Site
USD 23.75 - 28.00 per hour
Contract - Independent
Contract - W2
Skills
Learning Management
Management
Technical Support
Web Portals
Auditing
Regulatory Compliance
iPad
Onboarding
Software Installation
Customer Service
Mobile Device Management
Master Data Management
Activity-based Management
LMS
Educational Technology
Microsoft Word
Microsoft Excel
Microsoft Outlook
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are seeking a Technical Support Specialist to provide hands-on support for both iPads and the Learning Management System (LMS). This role is ideal for someone with strong technical aptitude, a customer service mindset, and the ability to manage multiple systems and priorities in a fast-paced environment.
Key Responsibilities
Requirements
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are seeking a Technical Support Specialist to provide hands-on support for both iPads and the Learning Management System (LMS). This role is ideal for someone with strong technical aptitude, a customer service mindset, and the ability to manage multiple systems and priorities in a fast-paced environment.
Key Responsibilities
- Provide day-to-day IT support for systems and applications.
- Troubleshoot and resolve issues related to iPads and LMS platforms (login issues, course tracking, completion failures).
- Administer Mobile Device Management (MDM) software (e.g., Workspace ONE, Apple Business Manager).
- Ensure accurate and timely synchronization of digital content across personal devices and the web portal.
- Respond to user inquiries via phone and email; provide walkthroughs and technical guidance.
- Audit devices to ensure current content and application versions.
- Create and distribute compliance reports (daily, weekly, monthly).
- Ship and prepare iPads for new onboarding; assist with setup and application installation.
Requirements
- 2+ years in a technical customer service role
- Experience with Apple iPadOS
- Nice to have-Familiarity with MDM platforms (Workspace ONE, ABM, Content Locker).
- Nice to have-Experience with LMS platforms and courseware development a plus.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Reliable, self-motivated, and eager to learn new software and systems.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.