100% Remote :: Content Program Manager :: Only W2

Core responsibilities include:

• Request Intake & Triage:
  • Act as the central point of contact for all incoming NPI capacity requests from various engineering teams.
  • Manage, prioritize, and triage the request queue.
• Demand & Forecast Management:
  • Create, update, and manage all NPI-related demand entries within the 'Horizon' planning tool.
  • Ensure all entries are accurate and up-to-date to maintain high forecast accuracy.
• Reservation Lifecycle Management:
  • Create, modify, and track all 'Extended Reservations' (ExRs) required for NPI development and testing.
  • Manage the process inputs required for ExR generation (e.g., from the 'OCCP' tool).
• Coordination & Issue Resolution:
  • Serve as the first point of contact for cross-functional partners to debug and resolve common ExR fulfillment issues.
  • Investigate and resolve standard operational problems.
• Escalation Management:
  • Identify and escalate complex, systemic, or non-standard issues to the internal FTE TPM lead for resolution.

Key Deliverables & Outcomes
The success of this engagement will be measured by the following outcomes:

• Accurate Data: All NPI demand entries in the Horizon tool are accurately maintained.
• Timely Fulfillment: All incoming capacity and ExR requests are processed, modified, or triaged within the defined service-level agreement (SLA).
• Operational Excellence: All tasks are performed consistently according to documented processes.
• Clear Triage: All fulfillment issues are either resolved directly or escalated appropriately to the correct internal owner.

Required Qualifications
We require a candidate with the following skills:

• Proven experience in program or project management, ideally in a technical, engineering, or supply chain environment.
• Exceptional organizational skills and high attention to detail.
• Demonstrated ability to execute highly repeatable, process-driven tasks with accuracy and consistency.
• Strong communication and coordination skills for managing multiple cross-functional stakeholders.
• Experience with capacity planning, resource management, or ticketing/planning tools is highly preferred.