Overview
On Site
Hybrid
BASED ON EXPERIENCE
Contract - Independent
Contract - W2
Skills
Active Directory
Technical Support
Process improvement
Microsoft Office
Microsoft Operating Systems
Windows Client
Identity management
TCP/IP
SANS
Leadership
Coaching
Mentorship
Training
Automation
Microsoft Exchange
Servers
Administration
Microsoft Azure
ADFS
SSO
Multi-factor authentication
Computer networking
HTTP
Dragon NaturallySpeaking
Job Details
Support Engineer - M365
Qualifications:
Job Summary: Talent Software Services is in search of a Support Engineer for a contract position in Redmond, WA. The opportunity will be twelve months with a strong chance for a long-term extension.
Position Summary: Seeking Technical Support engineers to join our client's Support organization. The ideal candidate will have a variety of products in the M365 suite
Primary Responsibilities/Accountabilities:
- Response and Resolution
- You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices
- Readiness
- You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement
- You engage with Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving product improvements
Qualifications:
- Must have good technical knowledge on different versions of SharePoint and Microsoft Office 365 and, or Exchange on-premise servers administration (2007, 2010, 2013, 2016)
- Experience on Windows Server, Windows Client, Active Directory and, or Azure Active Directory Administration, ADFS, SSO configuration, Azure Identity Protection, Identity management, O365 identity, Azure MFA.
- Networking (HTTP, DNS, TCP, IP)
- Hands on experience in using OneDrive for Business and troubleshooting sync issues.
- Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
If this job is a match for your background, we would be honored to receive your application!
Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities including contract, contract to hire and permanent placement. Let's talk!