Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
Analytical Skill
Business Administration
Business Process
Collaboration
Communication
Conflict Resolution
Continuous Improvement
Customer Relationship Management (CRM)
Customer Satisfaction
Decision-making
Documentation
FOCUS
Information Technology
Innovation
Management
Microsoft Dynamics CRM
Pivotal
Problem Solving
Regulatory Compliance
Service Delivery
Service Desk
Systems Analysis/design
Training
User Experience
WebEx
Workflow
Job Details
Senior D365 Developer with Avaya CCE
Remote
Remote
Required Skills : Avaya Contact Center Express,D365 Integrations CDS, Dynamics CRM, Cisco Webex Contact Center, Unified Service Desk for D365
Job summary :
The Senior D365 Developer will play a pivotal role in enhancing our contact center solutions by leveraging expertise in Avaya Contact Center Express, Cisco Webex Contact Center, and Dynamics CRM.
This role requires a deep understanding of D365 integrations and Unified Service Desk for D365 to optimize business processes and improve customer interactions.
Responsibilities :
Job summary :
The Senior D365 Developer will play a pivotal role in enhancing our contact center solutions by leveraging expertise in Avaya Contact Center Express, Cisco Webex Contact Center, and Dynamics CRM.
This role requires a deep understanding of D365 integrations and Unified Service Desk for D365 to optimize business processes and improve customer interactions.
Responsibilities :
- Lead the analysis and design of business processes to improve efficiency and effectiveness in contact center operations.
- Oversee the integration of Avaya Contact Center Express and Cisco Webex Contact Center to ensure seamless communication.
- Provide expert guidance on Unified Service Desk for D365 to enhance user experience and streamline workflows.
- Collaborate with cross-functional teams to implement D365 Integrations CDS, ensuring data consistency and reliability.
- Conduct thorough assessments of current systems and processes to identify areas for improvement and innovation.
- Develop comprehensive documentation and reports to support decision-making and strategic planning
- Facilitate workshops and training sessions to empower teams with the knowledge and skills needed for successful CRM adoption.
- Analyze customer feedback and data to drive enhancements in service delivery and customer satisfaction.
- Coordinate with IT and business units to ensure alignment of technology solutions with business objectives.
- Monitor project progress and performance, providing regular updates to stakeholders and management.
- Ensure compliance with industry standards and regulations in all aspects of contact center operations
- Drive continuous improvement initiatives to enhance system functionality and user experience
- Support the development and implementation of new features and functionalities in Dynamics CRM.
Qualifications:
- Possess extensive experience in Avaya Contact Center Express and Cisco Webex Contact Center.
- Demonstrate proficiency in Unified Service Desk for D365 and D365 Integrations CDS.
- Exhibit strong analytical and problem-solving skills with a focus on customer-centric solutions.
- Have a proven track record of successful CRM implementations and integrations.
- Show excellent communication and collaboration skills to work effectively with diverse teams.
- Hold a bachelors degree in Business Administration, Information Technology, or a related field.
- Maintain up-to-date knowledge of industry trends and best practices in contact center technologies.
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