Help Desk Analyst 3

Idealforce has  CONTRACT position available immediately for a Help Desk Analyst 3 to join our customer in Columbus, OH. This is an Onsite position. Please find below additional details about this job. Only Local Candidates are considered for this role.
Complete Description: Contract Position Summary

• Client is seeking a Help Desk Contractor to join our team.
• Assign rights to applications.
• Assign rights to network services, including folders, printers, database account rights, non-Windows-based services, and user-based drives. This may also include cloud services.
• Password resets on current users across multiple applications, including but not limited to Active Directory accounts, email accounts, remote access, and internal applications.
• Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.
• Deletion and disabling of users.
• Regularly scheduled cleanup of accounts.
• Remediation of issues related to user accounts.
• Management of secondary accounts and privileged access accounts.
• Solid technical background with service desk and desktop support
• Basic understanding of the operations of the Active Directory.
• Basic understanding and operations of Outlook.
• Should be able to impact day one of this project.
• Basic endpoint deployment knowledge.
• Configuration of new device procurements
• Deliveries of new procurements
• E-Recycling preparation for salvaged County material, including the movement, compiling, and processing of equipment
• Basic understanding of and operation of ITSM

Candidates must complete in-person technical and work style interviews (combined or separate) with the hiring manager, senior-level management, Enterprise IT, and related team members. This may include a hands-on technical assessment.

Candidates must provide relevant professional references
Skill Required / Desired/ Amount of Experience

• Focused, hands-on experience with the skills in the Job Description- Required 2 Years
• Focused, hands-on experience with the skills in the Job Description- Desired 4 Years
• Ability to read, analyze, and interpret professional and technical references and procedures- Required
• Ability to write reports, business correspondence, and documentation for technical peers- Required
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public-Required

THIRD PARTY CANDIDATES:
Email your candidate/s resume to  jb dot resumes at idealforce.com  along with the following details: Rate, Current location and Availability.
Disclaimer :
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.