Tier 3 Application Support Technician

Piper Companies is looking for a Tier 3 Application Support Technician to join a consulting firm serving clients in a variety of industries including petrochemical companies. This is a full-time position and fully onsite in New Castle, DE.

Essential Duties of the Tier 3 Application Support Technician:

• Responsible for the provisioning, deployment, troubleshooting, support, upgrading, and migration of various computer applications critical to refinery operations.
• Serve as a Level 3 Application Support resource, solving complex issues.
• Interact with clients to assess the scope and impact of technical challenges.
• Assist with provisioning, deployment, upgrading, and migration of application software.
• Develop strategies to minimize business disruption during system upgrades or migrations.

Qualifications of the Tier 3 Application Support Technician:

• Must have 5+ years of experience with applications specific to oil refinery operations.
• Experience supporting application such as Honeywell Experion, AspenTech Software Suite, SAP PM, SAP MM, Emerson DeltaV, AVEVAV, and more.
• "Nice to have" experience with scripting languages like PowerShell.

Compensation for the Tier 3 Application Support Technician:

• $100,000 - $130,000 (based on experience)
• Comprehensive benefit package; Cigna Medical, Cigna Dental, Vision, 401k w/ ADP, PTO, paid holidays, Sick Leave as required by law, paid holidays

This job opens for applications on 4/30/2025. Applications for this job will be accepted for at least 30 days from the posting date.

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