Overview
On Site
USD 28.50 - 33.00 per hour
Contract - W2
Contract - Independent
Skills
Virtual Team
Microsoft Excel
Technical Support
ConnectWise
Remote Support
Group Policy
Training
Collaboration
Configuration Management
Help Desk
Android
Microsoft Technologies
Active Directory
Microsoft Windows
Operating Systems
Cisco
Citrix
Network
Application Support
Management
Computer Hardware
Repair
Communication
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Help Desk Analyst to provide exceptional technical support to both corporate office staff and remote team members. This is a long-term contract position based in New York, New York, within the dynamic Real Estate & Property industry. The ideal candidate will excel in troubleshooting, configuring diverse technologies, and delivering top-tier service to end-users.
Responsibilities:
Respond promptly to technical support requests, ensuring timely resolution for both corporate office and remote users.
Troubleshoot and resolve issues related to hardware, software, and network connectivity.
Utilize tools like ConnectWise Automate for remote support and access.
Manage and support devices across multiple platforms, including Apple, Android, and Windows.
Configure and maintain computer hardware, ensuring optimal performance and reliability.
Administer and troubleshoot Active Directory accounts, group policies, and permissions.
Deploy and manage Cisco and Citrix technologies to support network and application needs.
Provide guidance and training to end-users on best practices for using technology effectively.
Collaborate with IT teams to implement and maintain configuration management processes.
Requirements
A minimum of 5 years of experience providing help desk support in a corporate environment.
Proficiency in troubleshooting and configuring Apple devices, Mac computers, and Android platforms.
Strong knowledge of Microsoft technologies, including Active Directory and Windows operating systems.
Experience with Cisco and Citrix technologies for network and application support.
Demonstrated ability to manage deployments and configuration processes effectively.
Familiarity with computer hardware maintenance and repair.
Excellent communication skills, with the ability to assist users at varying levels of technical expertise.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Help Desk Analyst to provide exceptional technical support to both corporate office staff and remote team members. This is a long-term contract position based in New York, New York, within the dynamic Real Estate & Property industry. The ideal candidate will excel in troubleshooting, configuring diverse technologies, and delivering top-tier service to end-users.
Responsibilities:
Respond promptly to technical support requests, ensuring timely resolution for both corporate office and remote users.
Troubleshoot and resolve issues related to hardware, software, and network connectivity.
Utilize tools like ConnectWise Automate for remote support and access.
Manage and support devices across multiple platforms, including Apple, Android, and Windows.
Configure and maintain computer hardware, ensuring optimal performance and reliability.
Administer and troubleshoot Active Directory accounts, group policies, and permissions.
Deploy and manage Cisco and Citrix technologies to support network and application needs.
Provide guidance and training to end-users on best practices for using technology effectively.
Collaborate with IT teams to implement and maintain configuration management processes.
Requirements
A minimum of 5 years of experience providing help desk support in a corporate environment.
Proficiency in troubleshooting and configuring Apple devices, Mac computers, and Android platforms.
Strong knowledge of Microsoft technologies, including Active Directory and Windows operating systems.
Experience with Cisco and Citrix technologies for network and application support.
Demonstrated ability to manage deployments and configuration processes effectively.
Familiarity with computer hardware maintenance and repair.
Excellent communication skills, with the ability to assist users at varying levels of technical expertise.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.