PSAP - Project Manager

Overview

Remote
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

NG911 background
PSAP
Copperbased CAMA
SS7

Job Details

Job Title - PSAP PM
Remote
Contract Duration - 12
Legacy TDM telecom experience
NG911 background a must to have
  • Client currently has approximately 4,600 copper wire centers in the USA that need to be retired as soon as possible to achieve corporate cost savings, longterm maintenance, and operations support goals.
  • Client s publicly stated corporate goal is to have every customer off of copper plant wiring, switched over to fiber or wireless connections, and all copper wire centers retired and decommissioned by the specified date.
  • One significant factor inhibiting the disconnection, retirement, and decommissioning of existing client copper wire centers is that many Public Safety Answering Points (PSAPs) remain connected to client s network via copperbased CAMA and SS7-based trunks/circuits.
  • A wire center is the location where a central office (or a 91-1 tandem providing 9-1-1 service to a PSAP over CAMA trunks) switch connects to the loop facilities covering part or all of a local exchange.
  • It is also the physical location where the loop distribution plant in the local telecommunications system can be accessed.
  • For commercial customers, their traditional copper loop facilities originate in a wire center and terminate on an end office switch (Class 5 EO switch, providing POTS and other traditional telephony services).
  • For 91-1 PSAPs, these same physical facilities terminate on a selective router, usually a Class 4 tandem switch.
  • Client has been actively offering fiberbased network services to its commercial customers, moving them off traditional copper local loops, and replacing their network services with fiber-based connections.
  • Their voice and data services have been upgraded to use modern communications equipment rather than the traditional central office switches of old.
  • However, to fully decommission a wire center, client needs to move not only commercial customers off copper plants and onto fiberbased systems but also assess whether a 9-1-1 service providing selective router is present.
  • If so, it must determine if any PSAPs are still connected to the Selective Router via copper CAMA trunks.
  • If they are, the service needs to be moved off the copper loop to a fiber connection, and the equipment at the PSAP may need to be updated or new services offered to the PSAP.
  • The client Business Legacy Wireline Transformation (ABLWT) team has requested client Consulting to provide an OSP/ Carrier Project Manager who will work at the direction of the client Public Safety Sales Program Manager.
Responsibilities:
Identify In-Service Wire Centers:
  • A team of consultants will need to identify all currently still in service Legacy client 91-1 services (Selective Routing/CAMA trunks, ANI and ALI) in identified wire centers to be decommissioned.
Map Copper-Based Connections:
  • If a 91-1 selective router is present, along with any other end office switches offering services to commercial customers, each identified 9-1-1 SR will need to have any existing TDM/nonfiber physical plant, CAMA connections identified and mapped to the respective PSAPs within the wire center footprint, especially within client 's 22-state ILEC footprint where client is required by law or regulation to offer 9-1-1 service.
Inventory and Assessment:
  • Once the current PSAP(s) on a TDM/nonfiber physical plant are identified, along with an inventory of the 9-1-1 service being provided, the assessment will include:
Assessing Nearest Fiber Service:
  • Identify the nearest fiberbased service (e.g., client AVPN service over fiber or any equivalent future service) POP from which fiber plant can be extended to the PSAP.
Evaluating Cost, Schedule, and Engineering Impacts:
  • Assess the cost, schedule, and engineering impacts of extending fiber service.
Planning for Service Transition:
  • If all commercial customers have been removed from the wire center and only 91-1 customers remain, impeding wire center decommissioning, the traditional 9-1-1 service will need to be sunset for the PSAP.
  • This will likely require new client ESInet services or IP based Legacy 91-1 service (in development) and new physical plant to ensure the PSAP continues to operate effectively.
Develop Remediation Package:
  • Once the assessment of wire centers containing/supporting SR service and/or connecting a PSAP facility to a 91-1 SR is completed, the process, cost, and requirements for providing a fiber connection to the PSAP identified and transitioning it to new ESInet or IP-based Legacy 9-1-1 service will be bundled into a Wire Center Transformation and Decommissioning Assessment and Remediation Package.
  • This package will detail the cost, schedule, and services needed to convert the PSAP to fiber service and disconnect it from the wire center in question.
Review and Approve Package:
  • Once the package is reviewed and approved, it will need to be shared with the PSAPs, providing a timeframe for them to transition from the old service to the new.
Program Management Responsibilities:
  • Primary program management responsibility for this effort rests with the client Public Safety Sales team.
  • Client Consulting is providing one resource that will assist the client Public Safety Program Manager with the efforts defined below in a deputy role.
The OSP / Carrier Project Manager will be expected to assist these individuals in their performance of the following program management tasks, especially as it relates to the progress and status of their individual assigned OSP migration projects:
Project Planning and Initiation:
  • Define project scope, objectives, and deliverables in alignment with client s corporate goals.
  • Develop a comprehensive project plan including timelines, milestones, and resource allocation.
Resource Allocation and Team Coordination:
  • Coordinate with internal and external stakeholders to ensure resource availability.
  • Assign specific tasks and responsibilities to team members based on their expertise.
Assessment and Data Collection:
  • Oversee the identification and assessment of all inservice client wire centers.
  • Ensure thorough evaluation of wire centers for the presence of 91-1 services via selective routers.
  • Monitor the mapping of existing copperbased CAMA connections to PSAPs.
Cost and Schedule Management:
  • Develop detailed cost estimates and project budgets.
  • Track project expenses and ensure adherence to the budget.
  • Create and maintain project schedules, ensuring timely completion of each phase.
Risk Management:
  • Identify potential risks and develop mitigation strategies.
  • Monitor risk factors throughout the project lifecycle and adjust plans as necessary.
Stakeholder Communication:
  • Maintain clear and consistent communication with all stakeholders, including PSAPs, regulatory bodies, and internal teams.
  • Prepare and present project updates, reports, and documentation to management and other stakeholders.
  • Facilitate approval processes and ensure stakeholder buyin at each project stage.
Quality Assurance and Control:
  • Implement quality control measures to ensure all assessments and recommendations meet client s standards.
  • Conduct regular reviews and audits of project deliverables.
Implementation and Transition:
  • Oversee the transition of PSAPs from copperbased connections to fiber-based connections.
  • Coordinate the deployment of new ESInet services to ensure seamless operation for PSAPs.
  • Ensure the decommissioning process of wire centers is executed smoothly without service interruptions.
Documentation and Reporting:
  • Maintain comprehensive project documentation, including assessment reports, remediation plans, and transition records.
  • Prepare final project reports and documentation for archival and future reference.
Project Closure and Evaluation:
  • Conduct project closeout activities, including final assessments and stakeholder feedback.
  • Evaluate project outcomes against initial objectives and document lessons learned.
  • Ensure all project documentation is completed and archived appropriately
Requirements:
  • Have a Bachelor of Science or Bachelor of Arts Degree
  • Possess excellent interpersonal skills required to work with other departments/subsidiaries to develop timelines for project deliverables.
  • Be able to consistently demonstrate a levelheaded approach, calmness and a can do attitude
  • Possess creative problemsolving skills and the ability to offer alternatives that are customer-focused, strategic and profitable for client.
  • Possess excellent communication skills, both written and verbal
  • Work under extremely challenging timeframes and pressure to meet deadlines.
  • Be a selfstarter and demonstrate the ability to work with a team environment as well as in a standalone role, working independently with minimal supervision
  • Possess creative problemsolving skills and the ability to offer alternatives that are strategic and profitable for client.
  • Have confidence to address senior management and apprise them of critical situations.
  • Possess experience in working within a change controloriented environment, solid knowledge of testing strategies and defining acceptance criteria.

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