LEvel 1 Desktop Support

Job#: 2066849

Job Description:

Job Title: Level 1 Desktop Support

Location: Fully Onsite in Tysons, VA

Summary

The primary purpose of this job is to ensure that IT customers receive exceptional service and technical support to assist the team to ensure those endpoint devices are properly configured, deployed and maintained.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Provide excellent service while assisting the team in fulfilling IT customer requests or resolving IT customer problems.
• First point of contact for the IT Service Desk to assist with issues/incidents they submit to the Workforce Technology team.
• Respond to requests for technical support in a timely, professional manner and assist to facilitate immediate resolution when possible.
• Assist team to provision, deploy and manage IT infrastructure devices used by the workforce; including, but are not limited to: laptops, desktops, MFPs, and mobile devices.
• Learn processes and procedures to grow into a subject matter expert for assigned topics and technology, and support knowledge transfer.
• Partner with team members to accurately update the company's asset management system.
• Assist with one-on-one and group training for peers and customers. This would include IT Onboarding, trainings on new technologies, hardware/software and process changes.
• Document and maintain technical documentation and training materials related to system administration and operations. Provide technical support and assist IT customers in the use of hardware and software.
• Assist in resolving routine hardware and software problems using diagnostic tools to troubleshoot equipment, network, or application errors; engage senior staff for more complex problems.
• Support team with the imaging and configuring of workstations in accordance with companies procedures.
• Work with team to provide hands on support to other departments during implementations and problem resolution.
• Document timely and accurate updates to companies incident, request and problem management system.
• If needed, require the ability to work "off hours" to implement solutions in order to limit impact/exposure to customers and being 'on-call" as assigned.
• Continuous skills enhancement in a dynamic technical environment is required.
• Support a culture of continuous improvement.

Education and Experience

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Information Technology or a related field is preferred.
• Minimum of two (2) years' of experience in IT Customer Service is preferred.
• Proficient with Windows & MAC OS, Microsoft Office Suite products, and Macintosh applications.
• Proficient with personal computer hardware, including laptops, desktops, monitors, keyboards, mice, printers, scanners, and devices.
• Experience with providing support for remotely connected customers and the associated technologies (e.g. Cisco VPN, Dual Factor Authentication etc.) is preferred.
• Basic knowledge of TCP/IP and LAN switches.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.