Director of Data Center & Systems Operations - Perm Position - NYC

CLIENT IS NOT FOR PROFIT, Not-for-profit experience is preferred

Director of Data Systems Operations

Overview:

Oversee day-to-day management of the Data Systems department and provide departmental support to Executive Director of Data Systems in the dispatch of the executive director s responsibilities. Assist the Executive Director in the development, implementation, and upgrades of technical strategy and direction for the information and telecommunication management needs.

Reports to: Executive Director of Data Systems

Location: Upper East, New York, NY

Responsibilities:

• Ensure the ongoing operational integrity of data processing/data storage.
• Provide daily management and scheduling of the Data Systems Center and the Telecommunications Office.
• Provide technical expertise and strategy for the future direction of information and telecommunications management.
• Assist Executive Director in management oversight of the Donor Database Center and Consolidated Billing processing.
• Oversee management of servers and technical infrastructure.
• Support Executive Director in provision of technical management for data processing and telecommunication issues for renovations of properties.
• Provide hands-on technical assistance for network support, including network configuration, WAN configuration, firewalls and cyber security applications.
• Oversee ongoing support of the following applications:
• Finance System
• Personnel System
• Raiser s Edge NXT
• Loan Account System
• Collections System
• Technical Assistance for Infor Lawson System
• Financial Edge NXT
• Office 365
• Rapid7 Managed Detection and Response System
• Rapid7 NGA
• Proofpoint
• Various interfaces to third party providers
• Management of the technical and human resources of the Data Systems Center, Donor Database Center, Training and Telecommunications Office at the behest and under the direction of the executive director.
• Assist in interaction with the customers of the Data Systems Center to ascertain their automation needs and provide solutions compatible with the information management strategy.
• Manage delivery of projects and project management personnel on an as-needed basis.
• Other related duties as assigned by manager.

Education, Experience, & Skills:

• BS Computer Information Sciences preferred
• Strong technical knowledge of both data processing and telecommunications including software and hardware.
• Experienced in managing both technical and non-technical staff members.
• Able to evaluate and implement automation systems to provide for increased efficiency and cost reduction.
• Ability to influence decisions by department managers.

• Ability to manage a staff of 12 employees
• Ability to provide concise reporting on issues and responsibilities to direct reports and higher management.
• Be able to work independently and manage time and projects efficiently.
• Maintain a customer service approach to all projects and objectives.