Overview
On Site
USD 21.00 per hour
Full Time
Skills
IT Operations
Technical Support
Management
Balanced Scorecard
Recruiting
Reporting
Knowledge Management
Documentation
Dashboard
Training
Customer Support
Operational Efficiency
ServiceNow
User Experience
Process Optimization
Promotions
Onboarding
Workflow
Microsoft Office
Analytical Skill
Communication
Information Systems
Computer Science
MTA
Military
Job Details
Description
Department: MTAHQ - IT
Location: 2 Broadway, New York, NY 10004
Position Title: Technology & Engineer Fellow, Client Support
Hourly Rate: $21.00 (Undergraduate)
OVERVIEW OF DEPARTMENT:
The IT Onboarding and Reporting Fellow will work closely with the IT Operations team to ensure the smooth onboarding of employees, provide technical support, and assist in the creation and management of reports related to IT systems and services. The Fellow will also support projects aimed at improving and automating workflows and processes related to onboarding.
RESPONSIBILITIES:
PROJECTS:
REQUIRED QUALIFICATIONS:
REQUIRED EDUCATION:
All applicants must be authorized to work in the United States at the time of application. Students' transcript must be submitted.
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
Department: MTAHQ - IT
Location: 2 Broadway, New York, NY 10004
Position Title: Technology & Engineer Fellow, Client Support
Hourly Rate: $21.00 (Undergraduate)
OVERVIEW OF DEPARTMENT:
The IT Onboarding and Reporting Fellow will work closely with the IT Operations team to ensure the smooth onboarding of employees, provide technical support, and assist in the creation and management of reports related to IT systems and services. The Fellow will also support projects aimed at improving and automating workflows and processes related to onboarding.
RESPONSIBILITIES:
- Process onboarding requests for new employees, rehires and contractors.
- Follow up with IT assignment teams for aging tasks.
- Review daily business service center (BSC) report for new hire/rehires listed without managers to follow up with HR for hiring manager information needed to send onboarding instructions.
- Respond to inquiries in the shared mailbox regarding onboarding
- Run reports when needed to review trends and anomalies.
- Update existing process documentation and reporting documents.
- Escalate issues incidents related to onboarding to senior staff.
- Assist IT Onboarding team with projects to automate onboarding workflows and processes.
PROJECTS:
- Improved Knowledge Management - Creating and updating documentation for automated reports and dashboards will enhance transparency, ensure continuity, and support cross-training efforts within the IT Client Support team.
- Increased Operational Efficiency - Assisting with the processing and follow-up of IT onboarding requests through IAMS/ServiceNow will help reduce delays, streamline onboarding timelines, and improve user experience for new and transferring employees.
- Process Optimization - Supporting the update and automation of the IT onboarding process for transfers and promotions will lead to more consistent, scalable, and efficient onboarding workflows, reducing manual effort and minimizing errors.
REQUIRED QUALIFICATIONS:
- Proficiency in Microsoft Office Suite is a must.
- The candidate should possess organizational, analytical and communication skills.
- The candidate should be able to work well under pressure and prioritize tasks effectively.
- The candidate should have a keen eye for detail and be able to work independently while being an active team player.
REQUIRED EDUCATION:
- Matriculated in an undergraduate program in good standing with at least 2.5 GPA AND/OR matriculated in a graduate program in good standing with at least 2.8 GPA
- Major(s) Preferred: Computer information Systems/Computer Science, or related field.
All applicants must be authorized to work in the United States at the time of application. Students' transcript must be submitted.
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.