Overview
Remote
Depends on Experience
Contract - W2
Skills
IT Service Management
ServiceNow
ITIL
DevOps
Job Details
Position: Lead ServiceNow Systems Engineer
Location: Remote
Duration: 6+Months with possible extensions
Job Description:
A global leader in digital transformation and consulting services, is seeking a Lead ServiceNow Systems Engineer with delivery management skills for a temporary assignment supporting ServiceNow environment initiatives with one of our clients. In this role, you will deliver consulting services across a variety of ServiceNow projects, leveraging both technical and process-oriented expertise. The ideal candidate thrives in dynamic environments, adapts to shifting priorities, and brings a collaborative approach to driving successful outcomes for our client.
Key Responsibilities:
- Participate in requirements gathering and process assessments for ServiceNow projects.
- Perform development, integration, and automation tasks within the ServiceNow platform.
- Conduct testing and quality assurance activities, including white-box testing for upgrades.
- Support data management and cleanup efforts across various ServiceNow tables.
- Assist with release management, patching, and integration of security and DevOps tools.
- Collaborate with stakeholders to document workflows and communicate project progress.
- Adapt to unplanned work and changing project priorities as needed.
Requirements:
- Experience with ITSM frameworks (such as ITIL), including Incident, Problem, Change, and Service Catalog Management.
- Hands-on development experience with ServiceNow and related tools (e.g., scripting, automation, integrations).
- Familiarity with security and DevOps solutions (such as Sysdig, Netskope, Ansible, CI/CD tools).
- Strong consulting skills, including requirements gathering, process assessment, and stakeholder communication.
- Experience with data management and cleanup in enterprise IT environments.
- Knowledge of testing and QA methodologies, particularly for platform upgrades.
- Prior experience in consulting or enterprise IT environments is preferred.
- Relevant certifications (e.g., ITIL, ServiceNow, cloud/security, DevOps) are a plus.
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