Production Support Engineer

Job#: 2085891

Job Description:

Apex Systems, a World-Class Technology Solutions Provider, is seeking a Production Support Engineer on behalf of one of our largest financial industry clients. Please apply if interested and qualified. Please note that only qualified candidates will be contacted. We cannot support C2C hiring.

Location: Chandler, AZ

Duration: 12 months+

Pay Rate Range: $65-$70/hr.

Details: Running the day-to-day operations of the technology platform (Java, MS SQL Server, Oracle, Unix, Dynatrace or App Dynamics). Identifies possible production issues, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.

Responsibilities:

Leads End-to-End maintenance responsibility of all production services related to technology. Work activities specific to Production Shared Services include: Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management.

Actively engage and lead production support issues/incidents. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution.

Ensure production and performance SLAs are met and escalate issues which needs attention.

Performs analytical, technical, and administrative work in planning, installing, and supporting new and existing equipment and software under moderate supervision.

Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Shared Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, process improvements, standards and procedures.

Exercises judgment within defined procedures and practices to determine appropriate action.

Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.

Should have increased awareness and exposure to basic technical principles, concepts and techniques.

Resolves complex issues. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.

Support of on-call rotation for off-hours and weekend support as needed.

Requirements:

Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers

5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent)

Excellent written and verbal communication skills (English)

Proven knowledge in some or all of the following: Java/J2EE - Core Java, JDBC, EJB, Java Web Services Experience in Server-side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services MuleSoft.

Good knowledge of Middleware components such as Message Broker, IBM Websphere MQ, JBoss application server, MuleSoft

Strong operating system knowledge in Unix and Windows including strong scripting skills

Must have experience with Oracle, DB2 and PL/SQL query performance tuning.

Knowledge of event driven and schedule driven batch processes

Experience of handling various production support roles (technical - L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools

Ability to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring Production Governance

Experience troubleshooting, analysis, research and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk

Experience with real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period

Ability to work closely with Technology Infrastructure Teams, Development Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.

Ability to assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration

Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management

Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issues

Ability to suggest, implement ideas for enhancing the customer

Desired Skills: Splunk, Kafka, Dynatrace, Python

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.