Salesforce Production Support

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 2 Year(s)
100% Travel
Able to Provide Sponsorship

Skills

Salesforce
Production Support
Riva
Autoforce
Application Support
Lightning
Apex
SOQL
Service Console
integration
on-call support
incident management
problem management
change management
ITIL
Salesforce.com
Release Management
Stakeholder Management
Regulatory Compliance

Job Details

Job Title: Salesforce Production Support Engineer Location: Atlanta, GA Duration: Long Term

Job Description:
Provide L2/L3 production support for Salesforce applications, including Sales Cloud, Service Cloud, and related integrations.
Support and manage Riva and Autoforce deployments, ensuring seamless integration, configuration, and stability.
Monitor application health, analyze incidents, and provide timely resolution to minimize business impact.
Perform root cause analysis for recurring issues and implement preventive solutions.
Coordinate with business users, technical teams, and vendors to drive quick and effective problem resolution.
Support regular deployments, release management activities, and configuration updates across environments.
Participate in on-call rotations and handle weekend maintenance as needed.
Maintain detailed documentation of incidents, resolutions, and operational procedures.
Ensure adherence to SLAs and compliance with client support processes.

Required Skills & Experience:
Salesforce hands-on experience (administration, configuration, or development).
Proven experience in production support or application maintenance roles.
Hands-on experience in Riva and Autoforce deployment and production support.
Strong problem triaging, analytical, and troubleshooting skills.
Excellent communication, collaboration, and stakeholder management abilities.
Familiarity with Salesforce Lightning, Apex, SOQL, Service Console, and integration troubleshooting.
Ability to work flexible hours, including second shift and on-call support.
Experience in incident, problem, and change management (ITIL process)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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