Overview
Hybrid
Depends on Experience
Contract - W2
Contract - 36 Month(s)
Skills
Technical Support
System Requirements
Network
Computer Hardware
System Implementation
software
Federal
Job Details
IT Help Desk Specialist
Location: Annapolis, MD 21401 Hybrid/Remote Duration: 5+ Years
Responsibilities:
Location: Annapolis, MD 21401 Hybrid/Remote Duration: 5+ Years
Responsibilities:
- Review current ROW IT systems, such as network, software, and hardware features, for any errors or issues.
- Provides technical end-user support, including researching user complaints, researching issues, answering technical questions, and/or assisting with application revisions.
- Collaborate with the ROW Technical Committee to determine which system requirements are necessary to remain efficient.
- Assist in developing new ROW IT systems that address and fix any issues shown in the current systems. Devise ways to add functionality to existing computer systems.
- Create analysis reports that represent the cost-benefit of any proposed upgrades.
- Assist the ROW IT team in implementing any new system that has been developed and is ready for deployment.
- Test and troubleshoot any recently implemented plans to ensure efficient operations.
- Maintains various records and/or documentation.
- Develop Instruction Manuals.
- Train ROW employees on how to use the new systems through training programs and documents.
- Gather and analyze system requirements.
- Design and document systems.
- Facilitate communication between stakeholders.
- Ensure system quality and performance.
- Manage system implementation and integration.
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