IT Support Technician (Apple Enterprise Experience Required)

IT Support Technician (Apple Enterprise Experience Required)

Position Overview:
We are seeking a detail-oriented and proactive IT Support Technician with strong Apple enterprise environment experience to join our dynamic technical support team. The ideal candidate will possess a background in supporting mixed OS environments including Apple and Windows, and have working knowledge of Active Directory, Azure, Office 365, and Windows 10/11 troubleshooting.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and systems issues in a timely and efficient manner.
• Provide Tier 1 and Tier 2 support via phone, email, and ticketing systems.
• Install and configure computers, software, peripherals, and mobile devices (Apple and Windows environments).
• Support and maintain technologies such as body-worn cameras, video redaction software, CCTV, CEWs, in-car and interview room video systems, and proprietary hardware/software.
• Provide end-user training and develop documentation and guides as needed.
• Maintain IT inventory and equipment tracking; assist with deployment and decommissioning of assets.
• Support user account management in Active Directory, Azure, and Microsoft 365 environments.
• Troubleshoot basic network connectivity issues.
• Support and manage wireless devices including smartphone configuration and service management.
• Assist in system changes, implementation tracking, and documentation updates.
• Be available for after-hours support rotations and emergency events (e.g., hurricanes, law enforcement operations).

• Apple enterprise experience is required.
• High school diploma required; Associate's degree in IT or related field preferred.
• Minimum 2 years of progressively responsible technical support experience.
• Proficiency in Active Directory, Azure, Microsoft Office 365, and Windows 10/11 OS.
• Solid troubleshooting experience with both Apple macOS and Windows operating systems.
• Familiarity with hardware repair, system upgrades, and network support.
• Experience supporting users in public sector or law enforcement preferred.

• CompTIA A+, Network+
• Microsoft MTA, MCSA: Windows 10
• Microsoft 365 Certified: Modern Desktop Administrator Associate

• Must be available to work onsite on a rotating shift schedule.
• Will be required to participate in on-call rotation and respond to emergency/disaster events.
• May be required to perform other duties as assigned.

• Comprehensive medical benefits
• Competitive pay
• 401(k) Retirement plan
• and much more!

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.